W Hotel, Amsterdam

Location, cozy room

Decor. Roof terrace bar

Great location, very chill building. Awesome staff

Our room was a let down. Very cramped, we booked a city view which was a very small window facing some air conditioning units. The room layout was bizarre. The shower felt like a cupboard and left me feeling claustrophobic. Was very much looking forward to my stay but the room left me feeling disappointed

The Spa was excellent

Loud music from the bar on the top floor till early hours of the morning

Good location, friendly staff

I was overcharged for my stay and I haven't been paid it back just yet, also it wasn't the cleanest hotel for the price being paid!

Room and Location was excellent.

Maybe the price was a bit more than expected for that level of hotel. Also because I booked throuhgh Booking.com it was hard to manage any changes to the bookings on site and also as we were traveling as a group by I was paying for everything that became an issue as we booked through Booking.com

Location and ambience

Lifts

Design Friendly staff

Location , restaurants

Room , toilet wc bathroom all separate

The location was excellent, the staff at the front desk were friendly, and I would like to specially thank Anastisia, the front desk manager who looked after us during our stay. They even sent us cake and chocolate to the room as it was our anniversary. The restaurant Mr. Porter is amazing, the best steak I ever tasted. The bed was very comfortable as well.

The jacuzzi was not working at the spa

Receptionist staff was very friendly and accommodated an early check in. Rooftop lounge, bar, and restaurant area, vibe, and view was nice. Good location.

Rooms were okay, breakfast staff not friendly or accommodating. Doorman was very rude and unfriendly, don’t rely on him for booking you a taxi to the airport.

I came 11 at night no one help me to carry the luggage. No one show me my room and my room is like middle floor so I need to carry my luggage from the stairs which they did not inform

Excellent location. Fabulous bar. Fabulous restaurants. Fabulous Spa.

We have stayed more than once, but staff and management were quite offhand. Refused to give us our room on time. We waited from 3pm until 9pm to get access because they had “sold an extension to the previous occupant”. Management refused to discuss the matter while we were there or afterwards. Reception staff quite offhand. No alternative facilities offered.

•bed was very comfortable •location was good •nice size room •staff friendly • location i didn’t check out the spa or pool area unfortunately so I cannot comment.

when I arrived there was an event on at the W’s bar. Although it was clear to security and everyone else I was arriving at the hotel with my two suitcases out of a taxi, they didn’t move or attempt to help me. in fact they stood in the way. so I was just stood there with my two suitcases whilst the two idiot security stood infront of me. to be totally honest I was expecting someone to help me with my bags as what happens in any 5* hotel. anyway, after I pulled my bags in myself and made my way past the two security guards who were on a one in a lifetime power trip I checked in. the check in staff were very nice. however, again I had to take my own luggage to my room. that’s just not something I’m at all familiar with in $500 a night hotels lol.

The location is perfect, the atmosphere is great and the food is excellent. The spa treatments are also great and the Duchess restaurant is amazing although both are very expensive

The rooms are very small, the service is not that good and the prices are very very high…

perfect location, loved the breakfast! amazing staff ! very clean and comfortable

staff responses were a bit slow but i will definitely stay here again

Style and view from top restaurant (Mr Porter)

A touch too noisy

Nice canal view room; excellent shower; comfortable bed; cool vibe

Very small room for 2 people - no bathroom as such - a (great) closet shower and wc with one (large) basin in the room; no comfortable place to sit in the room apart from the bed (very comfortable). Always a shame to spend a few days away in a room smaller than my bedroom at home. Would I rush back? No, not least because of indifferent service.

very nice room and breakfast

The location was excellent and spa facilities very good.

The ultra modern styling of the room using dark glossy colours and dim LED lighting was uncomfortable on the eye. Also, I didn't like the fact that there wasn't a hand basin in the WC.

great location great rooms

the staff seem very inexperienced and lack the professionalism expect from a W chain 180 euro to wash 8 pairs of underwear what a rip off !

Best location

the room was so cool. Mr Porter is an amazing amenity in the hotel.

didn’t realise that the pool was closed for winter, this wasn’t published on website or booking.com. there was no lobby at check in, no where to sit while we waited to check in.

location

Till night we heard music in room from Bar. We are not happy because is not available for us Restorant or breakfast

facilities and access to the spa and gym

Check in desk seemed understaffed - had to wait for nearly 30m to speak to someone.