Expert reviews
“Billionaire Richard Branson transformed the 27-story, art-deco Dearborn Bank Building into the first outpost of his cheeky new hotel chain.”
“Chicago is home to the first Virgin hotel, located in an historic Art Deco building in the heart of the Loop. It’s as stylish and cheeky as you’d expect from Richard Branson’s brand, complete with excellent food and cocktails, high-tech amenities and a co-working space.”
What guests liked
- Friendly staff
- Rooftop bar
- Boutique style
- Great rooms
- Excellent Wifi
- Comfortable beds
All you need to know
Situated on 203 N Wabash Avenue, in the famous district of Chicago Loop, this four-star establishment is a fine resort for visitors in the city to enjoy the best of views of the beautiful city and enjoy state-of-the-art modern facilities. The hotel is located close to some of the most famous and busiest shopping malls, restaurants and entertainment hubs of the city. It is just some step away from the famous Michigan Avenue’s Magnificent Mile. As a boutique-style hotel, it offers guests a plethora of room options that are both stylish and comfortable.
The hotel rooms are lifestyle-focused and designed to offer the highest level of comfort for guests with relaxation and luxury the ultimate goal of the hotel. The rooms offer a large dressing and sitting area which is separated from the bedrooms by equally stylish sliding door panels. The dressing room has a closet that guests can use to keep their clothes. The room also features standard features and facilities such as free Wi-Fi, air conditioning, and a 42-inch LED LG Smart TV which is provided close to the comfy sofa in the seating area. The hotel also offers other luxury amenities such as a walk-in shower and rainfall showerhead in its stylish bathrooms.
Guests can enjoy a great view of the city skyline from the rooftop bar and nightclub provided by the hotel.
The several on-site restaurants including Miss Ricky’s provide guests with several dining options which include classic comfort food, cocktails and drinks and international cuisine.
Lowest price guarantee
We partner with Booking.com and Hotels.com. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
Julie
16 December 2023
Great Location for a Romantic Christmastime Visit
Location is perfect for a Christmastime visit to Millennium Park, Mag Mile and State Street. This property is consistently excellent!
Berthony
12 December 2023
Very good
Extremely accessible to everything
Didn’t have a pool
Susie
8 December 2023
Love Chicago, loved staying here. close to everything!
The room was just great...the restaurant was also wonderful. Love the look and the location.
Can't think of a thing.
Ahmet
24 November 2023
Exceptional
Rooms and location are perfect if I go to Chicago again I will stay at hotel
Yorkonis
6 November 2023
We had a great time!
The staff were so nice and friendly! The decor was weird, in a fun arty way! It was quite for sleeping time. And there were plenty of towels
The coffee in the cafe was inconsistent, but plenty of nearby options to accommodate.
Razak
31 October 2023
Wonderful stay wish all the best for the staff
Location, cleanliness, staff attitude
Location and room service
Brittany
31 October 2023
Great stay in a convenient location to all of Downtown Chicago!
I've loved all of my stays at the Virgin Hotels - the service, cleanliness and room design are always top notch! The Chicago output was so conveniently located to everything in Downtown, the room was spacious and gorgeous, and the lobby cafe was so good I visited every day!
The hotel was very popular the weekend I stayed (unofficially Halloween weekend) and felt the front desk staff would've benefited from more assistance at certain points in helping guests check-in/out and answer guest inquiries so lines didn't form. While my room was gorgeous, it was right off the lobby and you could hear doors slamming and the elevator. I would definitely have liked a bit more quiet, perhaps if the room was padded.
Janelle
20 October 2023
Very good
During our recent visit to the hotel for the Chicago Marathon, my friend and I had a total of three different bookings, which meant a combined stay of seven days. Initially, there was a slight hiccup, as the hotel staff informed us that we would need to switch rooms due to our initial reservations. However, we were pleasantly surprised by the flexibility and kindness of the manager, who made the necessary adjustments to allow us to stay in the same room for our entire visit. This level of accommodation was greatly appreciated and made our stay more convenient. The room size exceeded our expectations and provided ample space for our needs. The hotel's location, in close proximity to Cloud Gate and Millennium Park, proved to be ideal for our participation in the Chicago Marathon. Furthermore, the abundance of nearby restaurants and the convenience of a 24-hour 7-11 store added to the convenience of our stay. The fact that the hotel is less than a 5-minute walk from the train station was a definite bonus, making it easy for us to explore the city. Additionally, I appreciated the hotel staff's willingness to assist with deliveries of items ordered online through platforms like Amazon or UberEats. Their attentiveness and helpfulness added to our overall positive experience. Overall, our stay at this hotel made our Chicago Marathon experience even more enjoyable, thanks to the convenient location, excellent service, and room accommodations. We were very satisfied with our choice and would highly recommend it to fellow travelers
Firstly, it's worth noting that their room service is not available 24 hours, and it starts at 7 AM. We understand that hotels have their operational schedules, but an extended room service would be a great addition to accommodate guests with varying needs throughout the day. One of our main concerns was when we requested the hotel reception to book a taxi for our flight in advance. Unfortunately, they were unable to secure one for us, which led us to take an Uber to the airport. It would be helpful if the hotel could work on their transportation coordination to avoid last-minute inconveniences for guests. Inconsistent housekeeping was another point of concern during our stay. While there were days when our room was impeccably clean, on other occasions, it appeared that only the towels were replaced and the bed was made. We also noticed that the ice bucket was not clean and trash was not consistently cleared. Maintaining a high standard of cleanliness and ensuring all amenities are refreshed would greatly enhance the overall guest experience.
Marios
15 October 2023
Comfortable downtown stay
Loved the spacious room design with a handy mini-fridge and separate dressing area. Also appreciated the thoughtful inclusion of a yoga mat! Top notch cleanliness and comfort overall. Location is excellent for first time visitors in Chicago.
Although the room was overall quiet, the water pipes were surprisingly noisy, so a neighbour' late night shower can easily wake you up. Downstairs Miss Ricky's restaurant is a pleasant, convenient choice for breakfast/brunch but it gets busy quite fast so wait times can be long if heading there later in the day. Menu choices were rather limited, but the coffee smelled and tasted heavenly!
Celia
13 October 2023
The practical, modern and comfortable design of the hotel rooms will make me stay there next time.
The bed mattress and pillows were so comfortable. There are some excellent design elements, like the sliding door that separates the bedroom and bathroom, the enclosed toilet, and the position of the shower head.
The toilet was clean but a little smelly.
Stephanie
10 October 2023
Funky hotel in a fantastic location with amazing staff.
Location, staff and services. Really cool hotel. Both restaurants are fab. And the view from the Cerise bar is amazing.
I’ve been charged twice for the stay and now need to contact them to get one of the charges refunded. I’m confident it won’t be a problem as they were all so helpful.
Shanna
8 October 2023
Excellent location, great staff and room is clean and comfortable
Location
Nathan
6 October 2023
Overall very good stay.
good centralized location downtown. lots of restaurants and amenities within walking distance.
bed was worn on main side entrance of room. there was a dip where everyone laid down.
Arie
6 October 2023
We will certainly come back
Location was excellent Large room quiet clean
Elevators always full we had to wait for long times to get to our room
Marian
1 October 2023
Very good
Location
Joe
30 September 2023
excellent
it was clean, great staff.rooftop bar was a bonus
Sabrina
28 September 2023
Great valiue. Fabulous location
Really cool, functional room layout
Cramped lobby space
Mel
28 September 2023
Friendly staff, loved the rooms , the new area on 2nd floor looks awesome. Not open yet. Will definitely recommend. Than
Uber cool rooms & facilities. Loved roof top bar
Coffee, I’m from Australia 🤣
Timothy
19 September 2023
Brilliant
Great location for exploring the city , All staff we encountered were friendly and very helpful.Room we had on the 17th floor was excellent Also would recommend the roof top bar . Would recommend and I would stay again
Nothing
David
11 September 2023
Great time in Chicago, the hotel is in a great location, convenient to everything.
Great location, friendly staff, comfortable spacious room.
Julie
10 September 2023
Very good
Location and comfortable bed.
Very noisy as on the train loop. Perhaps rooms on the other side quieter
Dr
10 September 2023
Would stay here again 👍🏻
Very stylish
Filipa
7 September 2023
Will stay again
Super polite and attentive staff. Amazingly located with room details that elevate comfort
N/A
Michael
5 September 2023
Great staff and accommodations
Comfort and location
Nothing
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Wine/champagne (additional charge)
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Pet bowls
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre
- - Fax/photocopying
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
- - Private check-in/check-out
Activities
- - Fitness centre
- - Fitness
- - Live music/performance (additional charge)
Outdoors
- - Terrace
- - Sun terrace
Cleaning services
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Daily housekeeping
Miscellaneous
- - 24-hour security
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Breakfast takeaway containers
- - Face masks for guests available
Jacquelyn
18 December 2023
Great experience