Virgin Hotel, Chicago

203 N Wabash Ave, Chicago, IL 60601, USA (show on map)

Expert reviews

Lonely Planet review:

“Billionaire Richard Branson transformed the 27-story, art-deco Dearborn Bank Building into the first outpost of his cheeky new hotel chain.”

Telegraph review:

“Chicago is home to the first Virgin hotel, located in an historic Art Deco building in the heart of the Loop. It’s as stylish and cheeky as you’d expect from Richard Branson’s brand, complete with excellent food and cocktails, high-tech amenities and a co-working space.”

Guest rating

This an aggregated customer review rating of Virgin Hotel, Chicago. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.7 out of 5.0

Ranked 4th in Chicago

96£85$119¥12614C$92A$92HK$931S$157SFr111¥755kr981kr718kr927

What guests liked

All you need to know

Situated on 203 N Wabash Avenue, in the famous district of Chicago Loop, this four-star establishment is a fine resort for visitors in the city to enjoy the best of views of the beautiful city and enjoy state-of-the-art modern facilities. The hotel is located close to some of the most famous and busiest shopping malls, restaurants and entertainment hubs of the city. It is just some step away from the famous Michigan Avenue’s Magnificent Mile. As a boutique-style hotel, it offers guests a plethora of room options that are both stylish and comfortable.

The hotel rooms are lifestyle-focused and designed to offer the highest level of comfort for guests with relaxation and luxury the ultimate goal of the hotel. The rooms offer a large dressing and sitting area which is separated from the bedrooms by equally stylish sliding door panels. The dressing room has a closet that guests can use to keep their clothes. The room also features standard features and facilities such as free Wi-Fi, air conditioning, and a 42-inch LED LG Smart TV which is provided close to the comfy sofa in the seating area. The hotel also offers other luxury amenities such as a walk-in shower and rainfall showerhead in its stylish bathrooms.

Guests can enjoy a great view of the city skyline from the rooftop bar and nightclub provided by the hotel.

The several on-site restaurants including Miss Ricky’s provide guests with several dining options which include classic comfort food, cocktails and drinks and international cuisine.

 

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Location

Recent guest reviews

5.0

Jacquelyn

18 December 2023

Great experience

Excellent location for our weekend getaway. We depended on local transit during this stay and hotel was near several transit lines. Friendly staff. Clean hotel. Most comfortable bed we've had in many trips.

Some traffic noise but hotel can't help that and we did stay in the city, so to be expected.

5.0

Julie

16 December 2023

Great Location for a Romantic Christmastime Visit

Location is perfect for a Christmastime visit to Millennium Park, Mag Mile and State Street. This property is consistently excellent!

4.0

Berthony

12 December 2023

Very good

Extremely accessible to everything

Didn’t have a pool

5.0

Susie

8 December 2023

Love Chicago, loved staying here. close to everything!

The room was just great...the restaurant was also wonderful. Love the look and the location.

Can't think of a thing.

5.0

Ahmet

24 November 2023

Exceptional

Rooms and location are perfect if I go to Chicago again I will stay at hotel

4.5

Yorkonis

6 November 2023

We had a great time!

The staff were so nice and friendly! The decor was weird, in a fun arty way! It was quite for sleeping time. And there were plenty of towels

The coffee in the cafe was inconsistent, but plenty of nearby options to accommodate.

4.0

Razak

31 October 2023

Wonderful stay wish all the best for the staff

Location, cleanliness, staff attitude

Location and room service

4.0

Brittany

31 October 2023

Great stay in a convenient location to all of Downtown Chicago!

I've loved all of my stays at the Virgin Hotels - the service, cleanliness and room design are always top notch! The Chicago output was so conveniently located to everything in Downtown, the room was spacious and gorgeous, and the lobby cafe was so good I visited every day!

The hotel was very popular the weekend I stayed (unofficially Halloween weekend) and felt the front desk staff would've benefited from more assistance at certain points in helping guests check-in/out and answer guest inquiries so lines didn't form. While my room was gorgeous, it was right off the lobby and you could hear doors slamming and the elevator. I would definitely have liked a bit more quiet, perhaps if the room was padded.

4.0

Janelle

20 October 2023

Very good

During our recent visit to the hotel for the Chicago Marathon, my friend and I had a total of three different bookings, which meant a combined stay of seven days. Initially, there was a slight hiccup, as the hotel staff informed us that we would need to switch rooms due to our initial reservations. However, we were pleasantly surprised by the flexibility and kindness of the manager, who made the necessary adjustments to allow us to stay in the same room for our entire visit. This level of accommodation was greatly appreciated and made our stay more convenient. The room size exceeded our expectations and provided ample space for our needs. The hotel's location, in close proximity to Cloud Gate and Millennium Park, proved to be ideal for our participation in the Chicago Marathon. Furthermore, the abundance of nearby restaurants and the convenience of a 24-hour 7-11 store added to the convenience of our stay. The fact that the hotel is less than a 5-minute walk from the train station was a definite bonus, making it easy for us to explore the city. Additionally, I appreciated the hotel staff's willingness to assist with deliveries of items ordered online through platforms like Amazon or UberEats. Their attentiveness and helpfulness added to our overall positive experience. Overall, our stay at this hotel made our Chicago Marathon experience even more enjoyable, thanks to the convenient location, excellent service, and room accommodations. We were very satisfied with our choice and would highly recommend it to fellow travelers

Firstly, it's worth noting that their room service is not available 24 hours, and it starts at 7 AM. We understand that hotels have their operational schedules, but an extended room service would be a great addition to accommodate guests with varying needs throughout the day. One of our main concerns was when we requested the hotel reception to book a taxi for our flight in advance. Unfortunately, they were unable to secure one for us, which led us to take an Uber to the airport. It would be helpful if the hotel could work on their transportation coordination to avoid last-minute inconveniences for guests. Inconsistent housekeeping was another point of concern during our stay. While there were days when our room was impeccably clean, on other occasions, it appeared that only the towels were replaced and the bed was made. We also noticed that the ice bucket was not clean and trash was not consistently cleared. Maintaining a high standard of cleanliness and ensuring all amenities are refreshed would greatly enhance the overall guest experience.

4.0

Marios

15 October 2023

Comfortable downtown stay

Loved the spacious room design with a handy mini-fridge and separate dressing area. Also appreciated the thoughtful inclusion of a yoga mat! Top notch cleanliness and comfort overall. Location is excellent for first time visitors in Chicago.

Although the room was overall quiet, the water pipes were surprisingly noisy, so a neighbour' late night shower can easily wake you up. Downstairs Miss Ricky's restaurant is a pleasant, convenient choice for breakfast/brunch but it gets busy quite fast so wait times can be long if heading there later in the day. Menu choices were rather limited, but the coffee smelled and tasted heavenly!

4.5

Celia

13 October 2023

The practical, modern and comfortable design of the hotel rooms will make me stay there next time.

The bed mattress and pillows were so comfortable. There are some excellent design elements, like the sliding door that separates the bedroom and bathroom, the enclosed toilet, and the position of the shower head.

The toilet was clean but a little smelly.

5.0

Stephanie

10 October 2023

Funky hotel in a fantastic location with amazing staff.

Location, staff and services. Really cool hotel. Both restaurants are fab. And the view from the Cerise bar is amazing.

I’ve been charged twice for the stay and now need to contact them to get one of the charges refunded. I’m confident it won’t be a problem as they were all so helpful.

5.0

Shanna

8 October 2023

Excellent location, great staff and room is clean and comfortable

Location

4.5

Nathan

6 October 2023

Overall very good stay.

good centralized location downtown. lots of restaurants and amenities within walking distance.

bed was worn on main side entrance of room. there was a dip where everyone laid down.

5.0

Arie

6 October 2023

We will certainly come back

Location was excellent Large room quiet clean

Elevators always full we had to wait for long times to get to our room

4.0

Marian

1 October 2023

Very good

Location

5.0

Joe

30 September 2023

excellent

it was clean, great staff.rooftop bar was a bonus

4.0

Sabrina

28 September 2023

Great valiue. Fabulous location

Really cool, functional room layout

Cramped lobby space

5.0

Mel

28 September 2023

Friendly staff, loved the rooms , the new area on 2nd floor looks awesome. Not open yet. Will definitely recommend. Than

Uber cool rooms & facilities. Loved roof top bar

Coffee, I’m from Australia 🤣

5.0

Timothy

19 September 2023

Brilliant

Great location for exploring the city , All staff we encountered were friendly and very helpful.Room we had on the 17th floor was excellent Also would recommend the roof top bar . Would recommend and I would stay again

Nothing

4.5

David

11 September 2023

Great time in Chicago, the hotel is in a great location, convenient to everything.

Great location, friendly staff, comfortable spacious room.

4.0

Julie

10 September 2023

Very good

Location and comfortable bed.

Very noisy as on the train loop. Perhaps rooms on the other side quieter

5.0

Dr

10 September 2023

Would stay here again 👍🏻

Very stylish

4.5

Filipa

7 September 2023

Will stay again

Super polite and attentive staff. Amazingly located with room details that elevate comfort

N/A

4.5

Michael

5 September 2023

Great staff and accommodations

Comfort and location

Nothing

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Wine/champagne (additional charge)
  • - Coffee house on site

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Heating
  • - Allergy-free room
  • - Non-smoking throughout
  • - Air conditioning
  • - Pet bowls

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service
  • - Private check-in/check-out

Activities

  • - Fitness centre
  • - Fitness
  • - Live music/performance (additional charge)

Outdoors

  • - Terrace
  • - Sun terrace

Cleaning services

  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Daily housekeeping

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Face masks for guests available
Check availability 96£85$119¥12614C$92A$92HK$931S$157SFr111¥755kr981kr718kr927