Hotel W Victory, Dallas

Personal amable y flexible

.my room was extremely hot!

We stayed here for a Stars game. The stadium is literally across the street. Staff was pleasant, the room was amazing, and everything was sparkly and clean. Exactly what you would expect from a place like the W.

Honestly, it was great. Pricey, but worth it, especially for the convenience to the stadium.

I loved the staff! They made me feel very welcomed from the moment I arrived. I had the pleasure of being checked in by Damion who took the time to speak to me and explain everything in detail. He introduced me to the staff that was working with him at the front desk who were equally as pleasant. At breakfast I was greeted by Jeremy who was amazing. My boyfriend and I really enjoy the service and conversation with him each morning. We had an all around great stay!

The location is superior right across from American Airlines, all restaurants and bars and valet were open at all times, the staff went above and BEYOND! Amazing, we will be back.

Location was awesome for the Dallas Stars game. The room was clean. The breakfast was delicious and the service outstanding.

That the restaurants around close early. When there is an event they should consider staying open later.

Location, its amazing, so chick tus hotel, so much party on the lobby, the roomb quiet and nice

it’s in a central location

it’s tired. lots of things aren’t quite right. mold in the shower, holes in the curtain, a close up mirror you can’t bend over the sink to reach, lights with too much blue at night, bulbs that need replacing, dull food menu…

All the amenities

There wasn’t anything to not like, everything was great!

Pool area was nice and the front desk and valet staff were very good and polite

The Breakfast staff were unprofessional when challenged about a 30 min wait for coffee and when the coffee came, it was the wrong coffee. Zero attention to customers order and the attitude was super negative when the matter was brought up. 1407 bed was not comfortable as it sagged into the middle, not great at all.

Perfect location for our events

they charge you for WiFi

The location was the reason we picked this hotel.

The Wet Bar Pool closed at 7pm & the Pool closed at 8pm. I would have loved more activities at the Pool after dark. That would have made the stay more enjoyable. I would stay more often if that was to happen.

The customer service and the location of the hotel were perfect! The room was extremely clean👍🏻 …. …AND ABSOLUTELY THE BEST POOL BY FAR!

A very nice hotel, but not as nice as other that you would pay 500 a night for! I would have to say if you’re not going to an event at American Airlines center that the hotel would not be worth the price point

Massage excellent at the Spa. Pool was cool and the staff that works there. Also, the valet people were very professional.

Male gentleman at front desk for check-in (early afternoon 4/28) was super rude. Perhaps he was having a bad day. Room was definitely not "5 star hotel". Temperature In room was warm and humid. Room looked out at apartments . Not a big room. Nothing special. Definitely overpriced for what little you get. You are also automatically charged gratuity at the Spa and restaurants. I was charged $60 for internet for one night.

Employees

Restaurant was a little pricy

Location, view

The ice machine was broken on our floor, the handles on the bathtub.....fell off, the room was hot, not even summer yet and the thermostat only goes to 66. Thankful they had a fan, because I forgot mine. I thought my total was 505.99 after tax when I booked. It ended being over 614.00 and we did not have any extra charges.

location

room layout was weird with bathtub and sink at the front door with no real separation from bedroom. room was expensive for what you receive

It was cool

Shower is horrible, so cold. Pretty sure I got infected with covidicus while I was there 😭🥳😇

It was a horrible stay..the room was dirty it was filthy. There were urinating stains and dirty sheets

The treatment was horrible.

Location, Front desk & housekeeping were Excellent.

Overpriced & limited Overpriced food choices.

The overall look of the facility was great!! Its in the heart of all the action so that was nice. The breakfast staff was really really great although I can’t remember their names!!

We booked through booking and our room came with free breakfast for each of the days we were there. When we asked about how to take care of it one of the staff members at the check in desk denied us and wouldn’t allow us to speak to a manager. However we called Booking.com and they straightened it out immediately! The room was really small for the price and the city view wasn’t as expected.

Was nice and close to the American Airlines Center

the beds weren’t very comfortable at all

The room was nice

Nothing

The rooms were large but the room decor was very stark and there was not one comfortable place to sit. The bed was also too hard, one of the chairs was in need of cleaning and one of the bedside tables needed to be replaced. it showed signs of water damage and it was badly chipped. I was also disappointed that there were no holiday decorations in the Hotel.

The location was great for attending the Stars game.

so many hidden fees staff couldn’t answer questions paid 50 dollars for cold breakfast with no forks or spoons .