Rosewood Mansion at Turtle Creek, Dallas

everything

Aesthetically beautiful.

While the massage was superb the “spa” area is very small & dated.

Exceptional service. Restaurant was 5 star. Concierge was very helpful and friendly. The bellman and doorman were available immediately and always offered to carry bags and help in any way.

nothing

It was my wife’s 50th birthday. The staff perfected the experience and made us feel right at home. Beautiful facility. Mary is an amazing concierge and assisted with all the details.

Can’t think of anything

Breakfast was superb !

bathroom is crowded to get onto the toilet

Great area location….

Lack of scenic views…

Everything was great.

Everything—it is top notch

Neighborhoods get a little sketchy not far from the Mansion

Breakfast was good

Beautiful building Great service!! Great food! Everything was clean

Probably overpriced

Outstanding! Will stay there again any time!!

Clean, centrally located, impecable!

Very easy and accommodating!

Rooms have been updated and are beautiful. Staff was very friendly.

I might as well say all the rooms the gym the pool the gardens all was fantastic

Nothing

Horrible experience and customer service. Do not recommend.

Service

Beautiful property

The wait staff in the bar/lounge prefer to cater to their local regulars. I returned to the hotel after a long day at 1800hrs. I traveled from London and expected a five star experience. As soon as I sat down, the wait staff put a “reserved” sign down on the table, and said that they would need the table at 8pm “if that was ok”. I then asked, where I was supposed to go as there were going to have live music. She said that she would remove the sign and never did. I then walked over to the hotel manager to ask him to assist with the issue. When I returned to the lounge, my full drink (I didn’t close out the tab, and went to the restroom for 5 minutes) was gone, and a couple was seated at my table. I then asked the server why she gave away my table, as I had left a full drink, and just went to the bathroom. She offered me another table, which wasn’t acceptable as I am a disabled veteran with two herniated discs in my back. Worse, the man sitting at my table got irate with me and told me not to speak with the waitress because she was “our people”, so obviously local regulars. I’ve stayed at 5 stars all over the world (Mandarin Oriental, 4 Seasons Olympic, Ruggles, Mandarin Bay Sands, Drake, Broadmoor, Ritz, Ritz Carlton, etc I’ve never been ran off if I found an open table, nor have I noticed a biased preferential treatment for the local regulars over a paying hotel guest. This was a horrible experience as I almost came to blows with the local who was given my table.

no 24 hour full menu service when advertised that it had it.

Loved the Staff-- Very helpful and attentive. Amazing Bar!

The Mansion is a beautiful hotel and wonderful staff. However, the hotel room was less than ideal in that the bathrooms are poorly designed. Too small with poor lighting and the shower door allows water to leak on the floor for a mess(no matter how careful we were in preventing shower leakage). We were very disappointed, based on the pricing of the hotel.

the rooms were beautiful and comfortable beds

lack of respect at the front desk. very judgmental management did handle the situation. So hopefully other won’t experience it.

We did not have breakfast at the hotel, but we were a bit surprised that there was no self-service coffee option. This could’ve been a covid precaution, but odd that there was no coffee for guests downstairs.

For the price and the reputation of the hotel, I would’ve expected service to be better. Valets did not open doors, the front desk people were not particularly friendly or accommodating. We were told there would be a courtesy car to take us to close by restaurants and there was not. We had reservations at restaurants, but no assistance was offered with this. Overall, the “vibe” an experience was more in line with any mid range, chain hotel. It wasn’t really anything special.

Was beautiful