Hotel Palace Downtown, Dubai
Expert reviews
“City explorers with a romantic streak will be utterly enchanted by this low-lying, luxe lakefront contender with its winning alchemy of old-world class and Arabic aesthetics. Rooms are chic and understated.”
“The Palace – located in the heart of Downtown, an area dubbed ‘The Centre of Now’ – neighbours Burj Khalifa and The Dubai Mall, two reasons many visitors come to Dubai. Its position on a man-made lake, handful of good restaurants, and palm tree-lined pool makes the resort an urban oasis for shopped-out sightseers.”
What guests liked
- Dubai Mall
- Fountain view
- Friendly staff
- Top location
- Comfortable beds
All you need to know
This 5-star hotel is located on Sheikh Mohammed bin Rashid Boulevard in Downtown Dubai. This hotel building is set in a traditional palatial residence which features traditional Arabian architecture while the typical splendor of a Dubai hotel is evident in Hotel Palace. The hotel is located in an excellent location where it provides an excellent and panoramic view of the neighborhood and the landmark buildings in the area.
The hotel is located at a 5-minute walk away from the Dubai Mall while the Souk Al Bahar shopping mall is also located within a 5-minute walk away from the hotel. The hotel is surrounded by various entertainment centers and commercial centers providing the perfect hospitality oasis for guests.
The hotel offers stylish room and accommodation options to guests visiting the city. The rooms come with standard amenities such as free Wi-Fi, 42-inch flat-screen TV with cable channels, air conditioning, a comfy seating area, a well-equipped workstation and a minibar. The hotel rooms come with a private bathroom fitted with all necessary conveniences such as a spacious bath with a TV, walk-in shower, and bathroom slippers.
The hotel has four different restaurants which provide dining options for guest featuring local and international cuisines. All-day eateries serve a buffet of Mediterranean and Middle Eastern dishes which would guest would enjoy.
The leisure facilities provided in the hotel are of the highest quality, and they include an outdoor pool and a spa facility. Monsoon showers, hot tub, and steam rooms are also available for guests.
Hotel deals & lowest price guarantee
We partner with Booking.com and Hotels.com. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
23 February 2024
Perfect
The room was spectacular and the staff incredible friendly and professional
22 February 2024
been there about 7 times, always a pleasure.
Excellent location, friendly staff, room clean, breakfast world class.
20 February 2024
Great stay as always.
Great hotel
We made our booking using booking.com. We initially booked for 3 nights. We subsequently had to change our arrangements to 1 night. Despite all attempts with booking.com and the hotel we could NOT change our booking to just 1 night on the app. Fortunately I had all the communications for the last 2 months and the hotel graciously adjusted my booking when I arrived. The lack of response/assistance from booking.com was quite poor - even the hotel tried to contact them.
19 February 2024
Beautiful resort in the middle of city
Beautiful hotel with excellent location. Beautiful room with gorgeous view and super comfy bed.
The service crew could be more courteous and friendly
18 February 2024
nice place and very friendly staff
perfect location downtown
room , balcony , location in town
12 February 2024
Exceptional
The view from our room The food the staff the beauty of the hotel
12 February 2024
Fabulous
The location and comfort
Nothing
10 February 2024
Fabulous
The location is perfect, for relaxing and enjoy the night near the mall with amazing restaurants,
The hotel must improve the breakfast if you stay is only for 2-3 days it's ok, but for a week you see the same menu, it's not varied. the menu do not offer more local plates to taste the amazing Emirati food that I tasted outside of the hotel.
9 February 2024
Our new home in Dubai- a really exceptional hotel
Amazing location- our room, a palace suite, had a view of the Burj Khalifa, and a partial view of the fountain. A short walk into Dubai Mall and all that is there! They looked after us well, and I can’t fault the exceptional service- my thanks to Yousef who checked us in and offered us an upgrade (sadly not fee free!)
The fountain view is partial- that is not clear on booking.com We upgraded to get a higher floor room for a better view. Just remember the Dubai Mall metro is a very good walk away- 20-30 min thro the mall and walkways But, taxi and Uber work
9 February 2024
Great location
Excellent
Weak WiFi
6 February 2024
Exceptional
The amazing fountains and burj khalifa views, good location
Walking distance from lobby to the room
5 February 2024
Not great!
We had a suite with fountain view. The suite was spacious and nice.
- the lobby is a little disappointing - To be realistic, it’s only a partial view.
4 February 2024
Unforgettable and memorable stay
Location of the hotel was amazing, right on the lake Beautiful hotel , clean, comfortable, lots of areas to enjoy inside and outside Would definitely visit and stay here again
31 January 2024
I really enjoy my tume here
Well located and has most of the amenities a guest needs
Minor issues with TV remote control made me call 3 nights in a row to solve the issue. Some minir electrical issue. Maybe needs more QC on that matter
27 January 2024
Exceptional
Location Facilities Quality
Nothing
26 January 2024
Excellent
Big comfortable room with balcony overlooking lake
I was disappointed that breakfast was not included with my room rate
23 January 2024
Exceptional
Loved the area it was in and it was clean with nice staff
23 January 2024
Fabulous
Staff were very good and responsive
19 January 2024
Fabulous
Ideal location, very close to Dubai mall and Burj Khalifa, beautiful views. The hotel is very beautiful too, beautiful architecture and beautiful decoration. Nice restaurants. Breakfast ok.
The room was a bit dated although nice. No usb-c connections, not enough plugs etc. Also, I forgot my electrical toothbrush in the bathroom but have received no notification from the hotel about it. A bit disappointing.
19 January 2024
Exceptional
Air Con Broke for one night and they offered a free upgrade when we return. We will be going back is a perfect location for Down Town
16 January 2024
Amazing
Everything was fabulous. Amazing location and room view
Nothing. Only our short stay :(
15 January 2024
Everything was perfect.
Everything. The hotel has warm atmosphere and is luxurious.
I like everything and always stay here when in Dubai.
14 January 2024
Very good
Proximity to Dubai Mall, internet speed, comfortable.
Wash sink is clogged, not acceptable in a 5 stars hotel. Price is a bit high to what it provides.
12 January 2024
Exceptional
Exceptional location, beautiful hotel and great service especially Mr. Rakesh who took care of us every morning during breakfast. Highly recommended
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Air conditioning
- - Designated smoking area
- - Airport shuttle (additional charge)
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre (additional charge)
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Currency exchange
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
Activities
- - Sauna
- - Fitness centre
- - Spa and wellness centre
- - Hot tub/Jacuzzi
- - Kids' club
- - Steam room
- - Spa lounge/relaxation area
Outdoors
- - Garden
- - Terrace
- - Outdoor pool
Entertainment and family services
- - Babysitting/child services
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
Pool and wellness
- - Swimming pool
- - Swimming Pool
Miscellaneous
- - 24-hour security
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Delivered food is securely covered
- - Access to health care professionals
- - Thermometers for guests provided by property
- - Face masks for guests available
26 February 2024
Fabulous
Every thing is good
Nothing