Hotel Gerbermühle, Frankfurt

Great location by the river, close to the airport, clean room and amazing view! Good and polite staff. Good fresh breakfast. Free parking lot.

We really liked the room. It felt cozy and comfortable. Lovely shower. And we had a very nice walk next to the Main. Overall we had a good an comfortable stay. Roomservice was running, we ordered food in our room, what came quickly.

It’s a bit overpriced for what you get I guess. We didn’t try the breakfast because all reviews said it wasn’t worth the 19€ a person. we went for the bakery 5 minutes up the road. The hotel is absolutely dog friendly, but we paid an additional fee of 25€ extra for one night to bring him. That was a bit much in our eyes, but we already booked.. The rooms are next to the lobby, so it’s not a quiet place to stay.

Nice staff at the reception. Pretty design of hotel room.

The charcuterie at breakfast was not refrigerated, also not covered so many flies were sitting on the food. In general the breakfast wasn’t very nice presented for 25 Euro per person. The hotel offered to skip new towels and bedding everyday for sustainability reasons in exchange for a gift. We didn’t get any gift. Also we did not understand that this means that the room service gets completely skipped every day. The did not make the bed, cleaned, emptied the bin etc. For the price we paid, this is a No Go.

Rooms were airy, bright and the bed was incredibly comfortable

Excellent hotel for a very reasonable price. Quiet location in a huge park on the bank of the Main, with a lot of opportunities to walk, do some sports, let the dog run, etc. And it's only a few minutes from the motorway exit. The check-in was very quick, even the staff was still present despite our late arrival. The room is nice, everything seems quite new and good quality. Very comfortable bed and great shower, and nice river view. And the breakfast! It is served to the table and has such a huge selection of various things (eggs of 2 kinds, sausages, salmon, cheese, buns, pastries, fruits, yogurt, etc) that we could not eat everything. So I gladly recommend it and looking forward to the opportunity to visit again.

everything

nothing

had free parking, a restaurant and bar inside! Martin and Danny were awesome bartenders! hotel was also walking distance to 4 other restaurants which were awesome! walk right down the side of the river!

can’t walk in to Frankfurt definitely need wheels

cool atmosphere, amazing decor, friendly staff, hotel bar

We loved our stay at the Gerbermuhle. The staff took really good care of us and the restaurant food was amazing.

Really lovely place to stay. Great atmosphere. Excellent bed, duvet and pillow and awesome location next to the river - perfect for a run along the river int he morning...

It has been our third time staying there and we love it. Great atmosphere. Beautiful rooms and excellent food in the restaurant. Very dog friendly. Great area.

There was a party outside of our window downstairs with loud music. They stopped eventually.

very friendly staff and excellent clean, large room

welcoming staff

The hotel is simply perfect. Gorgeous interior design, super clean, cozy, nice territory. I loved simply everything about the property. Highly recommended!

The Staff, cleanliness, size and location of our room, location of the hotel, and being able to park our car behind the hotel barriers, especially good as the venue was so popular. Outside dining area. Our dog being made to feel welcome. We would probably return when next we visit our family, but would hope for a more substantial breakfast.

The breakfast was not up to the standard we would have expected, especially as the first morning there was NO fruit available, and the only cold drinks on offer was water, milk or orange juice. May I also mentioned we met with our family who live in Frankfurt for the evening meal on the 22nd July, at the hotel, and asked for "Table Water", but was given bottled water at 9 Euros a bottle, which was excessively expensive, as we had 3 bottles which came to Euros 28.

Location lovely, right on the river & not too far from the old town (pleasant 40 min walk along the river).

Service at the outside bar & restaurant appalling - badly organised, too long to wait especially for the bar. Understand that staff have to have specific responsibilities so everyone knows what their role is, but there should be more flexibility when one section is much busier than the other. At times some staff were completely overwhelmed, whilst colleagues hung about and abruptly pointing out it wasn’t their job when asked if they could serve us. One particular bar guy was really helpful but you could tell how very stressed he was at times - not great for him. Maybe they rely on people putting up with poor service because of the great location.

room decor, comfortable bed, bathroom design

service on the terrace was patchy but some individuals were great

Wonderful staff. Hotel spotless

The complementary bottle of water and the view down to the river. The bed was very comfortable and I loved the down duvet. Location is a bit further out, but in rewards is very quite at night.

The hotel staff couldn't reserve a table at their own restaurant for the same night, would be great if that could be coordinated better and a spot reserved for hotel guests. There was an iPad that was supposed to give all info on the hotel in the room - which didn't work though.

location superb

n/à

I totally love this property and I have been coming here since 2008. The location is fantastic. By the water outside Frankfurt but just minutes from the city centre. I had a beautiful junior suite and slept like a king in my cuddly bed.

The hotel is totally beautiful.

Breakfast was very minimalistic. For baked eggs you had to pay extra. Only because of the breakfast I will not go there anymore. After the room was cleaned up the second day, there were old blood or vomit stains at the top of the sheet. Had to lay at the other side to avoid contact.

Location is great, nice terraces and adjacent park.

Room was dirty. Long black hair on toilet. Multiple lamps were broken. Floor (wooden) needed a wet wipe. Chipped walls and dark scrapes on walls and bed. Air conditioning was almost imperceptible regardless of Temp/Fan settings. The overall impression was of neglect and carelessness.

location

where do I start? I called before booking the room to ensure each room had fully functioning AC- to which they replied yes. I booked the room. we showed up and upon entering the room there was a constant loud banging, knocking in the room and it was very hot. I asked the housekeeper what it was- she didn’t know so she got the receptionist. she told us the AC was broken until the day before, it was just fixed and that’s the sound of it trying to work. she offered us a room 3 doors down, the sound was still going on just not as loud. it felt slightly cooler so we accepted the new room. all night the AC ran off and on- we were literally sweating. we went for dinner and came back only to have our door key not work. the receptionist leaves at 10pm so a guy from the restaurant helped us. the problem was the battery on our door- it was almost dead but he managed to get us in our room. for the price of the room and the facilities I feel it was overpriced. the bed was not comfortable, the room was small, the pictures online look nothing like the actual place. we were deeply disappointed.

We liked the decoration and the bar. Those were nice.

The breakfast was mediocre at best. The fact that there were so many flies all over the place and the food was not good at all.