Charlotte Street Hotel, London

15-17 Charlotte St, Fitzrovia, London W1T 1RJ, United Kingdom (show on map)

Expert reviews

Fodors review:

“A beautiful boutique property in the heart of Central London, the Charlotte Street Hotel is all literary nods and artistic winks. Located on a relatively quiet side street in Fitzrovia, the hotel is a classy establishment that will appeal to the style maven.”

Featured as Fodor’s Choice in London.

CNN review:

“The huge, comfortable beds and trademark polished granite and oak bathrooms are suitably indulgent, and some rooms have luxuriously high ceilings.”

Forbes review:

“Part of Tim and Kit Kemp’s Firmdale Collection of boutique hotels, the hotel has its own appealing design—a blend of vibrant colors, fabrics, textures and well-worn Oriental rugs—with an appealing all-day bar and restaurant just off the lobby that’s a favorite gathering spot for Central Londoners.”

Telegraph review:

“One of the original members of Kit Kemp’s ever-growing stable of Firmdale hotels, that pays tribute to its London home of Bloomsbury. Service is slick, design is on-point, and there’s lots of comfy lounging space downstairs in which to work, curl up with a book, or enjoy a drink from the honesty bar.”

Guest rating

This an aggregated customer review rating of Charlotte Street Hotel, London. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.8 out of 5.0

Ranked 2nd in London

282£251$349¥36994C$272A$272HK$2732S$460SFr328¥2216kr2879kr2107kr2718

What guests liked

All you need to know

The Charlotte Street Hotel is a five-star hotel that is the definition of hospitality and luxury. The hotel is located 15 – 17 Charlotte Street in the famous Westminster Borough of London offering nothing short of the quality services for visitors in the city.

The hotel building is a perfect mix of contemporary London and classic London. The design of the hotel reflects the modern style of London buildings while classic elements such as period fireplaces and a wood-paneled library room are added to the hotel.

The hotel offers some fine and well-furnished room options such as Junior Suite, Queen Room, Superior Room, Luxury Room and Penthouse Suite, all reflecting the taste and choice of the guest. Other room options such as Superior Loft Suite and One-Bedroom Suite are also available in the Charlotte Street Hotel.

The hotel is located in an excellent location where it offers guests a certain nearness to some of London’s most attractive and fascinating places. Several bars and restaurants are also located nearby the hotel ensures that guests can have the best of time in the city.

The Tottenham Court Road Underground Station is a short 5-minute walk away from the hotel while the famous Oxford Street is just a 2-minute walk away from the hotel premises.

The closest airport to the hotel is the London Heathrow Airport which is about 23 km away.

The hotel offers standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with Freeview digital channels, air conditioning, a minibar and a private bathroom which features thoughtful additions such as free toiletries and bathrobes.

 

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Location

Recent guest reviews

5.0

Catherine

4 September 2022

In desperate need of a short break,fulfilled all expectations.

Incredible staff throughout the whole hotel. Super efficient and friendly,totally relaxing.

5.0

Frederick

8 June 2022

Great Hotel

Very comfortable room and great service. Bed was comfortable, even had comfortable pillows, which is usually a challenge for me. Breakfast was delicious. We've stayed at two Firmdale hotels now in London, liked them both. This one had a great location, walkable to many places.

The dining room can be noisy though they will allow guests to adjourn to a quieter room.

4.0

Jennifer

2 May 2022

A very pleasant and relaxing stay

Location excellent, very quiet. Staff were fabulous, great attention to detail and lovely personal touches.

It would be nice to have tea & coffee making facilities in the room

5.0

קובי

30 April 2022

Exceptional

Big and comfortable room. The hotel location is wonderful, quiet street with great restaurants near by. Just a short walk from Oxford St.,soho and the British museum. Staghf very friendly. Highly recommend!

4.5

Donella

18 April 2022

Beautiful, classy hotel based in an idyllic London location

location, decor and staff

No tea or coffee making facilities in room

5.0

Sophie

14 April 2022

Perfect place to stay no matter the occasion! It has everything you need and there public rooms make you feel so at home

It was in such a wonderful location with the friendliest staff! They offered the best of services and have the coolest bar! Everything about this hotel was warm and welcoming & had great facilities!

No kettle in the room & the shower was not hot… the temperature would mediate hot and cold…

5.0

Ian

7 March 2022

amazing location and perfect facilities and service

everything, nothing to fault

nothing

4.5

Amanda

14 February 2022

an absolute spoil.

superb in every way

no kettle and tea and coffee in rooms

4.5

Michael

10 February 2022

Fabulous

We look the cleanliness and decor of hotel along with your excellent staff

The breakfast was of poor quality main meal being cold. Not the standard I would expect for the price we paid.

5.0

Beryl

30 January 2022

As always we were greeted like long lost friends, perfect.

Breakfast was wonderful. Excellent service and excellent food in a lovely setting.

Nothing.

5.0

Basuki

13 December 2021

Exceptional

it was good

4.0

Alison

9 December 2021

good but expected much more

service was poor. couldn’t get a seat in the bar on each of our 3 nights as open to non residents

4.0

Lisa

18 November 2021

Fantastic Firmdale. Thank you all and congratulations to surviving the recent pandemic

stayed several times before but not for many years great staff. great location service always delivers reception staff excellent

all good apart from workmen immediately outside our room on Wednesday morning early. not what you expect on a leisure trip and no prior warning given to acknowledge this. was this known about by the hotel?

5.0

Naeem

26 October 2021

I had an excellent experience. Was made to feel very welcome, even though I had a late check-in. managed to misplace sol

excellent location. clean and very tidy.

5.0

Rosie

27 September 2021

Exceptional

The service, location and everything about the hotel was amazing. Such a beautiful break.

Nothing

5.0

Kathryn

11 September 2021

Gorgeous hotel

Beautiful hotel in Charlotte street- we stayed here for two nights to celebrate our London wedding ceremony & everything was perfect from start to finish. Gorgeous decor, gorgeous Junior suite - our room had loads of space, and an enormous bathroom for central London (with TV in the bath- luxury!). We had breakfast as room service which was fast service & delicious. Throughout our stay the service was great but also understated which we really like. We even got some treats that were so subtle but incredibly thoughtful that made our stay extra special- thank you for a lovely stay & we can't wait to come back!

5.0

Ash

23 August 2021

Exceptional

One of our favourite places anywhere ... light touch, great service, friendly atmosphere, fun decor, just the right balance of timeless and modern

4.0

Liz

14 August 2021

Lovely luxury thanks!

Delicious breakfast. Amazingly comfortable bed. Loved the decor.

I was expecting free tea and coffee facilities or at least water in the room for the price. The shower water leaked onto the floor when turning it on

4.5

James

26 July 2021

Fabulous

Loved the location,the restaurant and bar was excellent. The staff were all extremely helpful and friendly.

The rooms we had were very small with no view,have stayed at many Firmdale hotels previously,and was disappointed in the room size.

5.0

Sarah

25 July 2021

Exceptional

The breakfast was a little expensive but very good. Lots of options.

4.5

Robert

24 July 2021

Excellent hotel - excellent location

Beautiful hotel in a fantastic location. Staff very attentive and room incredibly comfortable. Highly recommended.

4.5

Graham

10 July 2021

Really great hotel

excellent beds, excellent shower, excellent service.

2.5

Nick

5 January 2024

Disappointing

Loved the location and the hotel ambience. The staff were very helpful and friendly in the bar area.

Unfortunately, in one of the rooms the toilet was broken and it couldn't be fixed.

3.0

Jonathan

17 December 2023

Couldn’t get a drink until 6::30pm. Bar was “fully booked” not good enough.

Great location, boutique feel

Not being able to go to the bar. Resident lounge cleaned for a wedding and told no tables in bar until 6:30. I’ve never been to a hotel where as a resident you can’t go to the bar!

2.5

Jamie

15 April 2023

Disappointing

Location

Room . Bathroom very poor . Poor value . Facilities.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Wine/champagne (additional charge)

General

  • - Room service
  • - Non-smoking rooms
  • - Family rooms
  • - Lift
  • - Packed lunches
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Currency exchange
  • - Luggage storage
  • - Concierge service

Activities

  • - Fitness centre
  • - Massage (additional charge)

Outdoors

  • - Terrace

Entertainment and family services

  • - Babysitting/child services (additional charge)
  • - Board games/puzzles

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping
Check availability 282£251$349¥36994C$272A$272HK$2732S$460SFr328¥2216kr2879kr2107kr2718