River Inn of Harbor Town, Memphis

They treat you so well from check in to check out. Facilities, rooms & staff are wonderful. Their restaurant properties are fantastic, meals are soooo good. it was a perfect trip!

Customer service is the best.

Great location, clean, comfortable and great service. However, expensive for a Hotel that could use a renovation.

The rooms need to be updated

location was great. took a stroll along the Mississippi River

Room was lovely .Breakfast was wonderful. Short drive to Beale Street and the Orpheum theatre.

We stayed for our honeymoon night. The room was very cozy and enveloping. overall, a great stay!!!!

nothing

N/A

N/A

location

needed to be updated the bed was 2 small beds pushed together so hard to snuggle

Our stay was too short, but a highlight of a long road trip. Every person on the staff was outstanding. We loved our room, the food at Paulette's, a walk by the river.

What was not to like?

I loved the location. And the room was amazing. We had views of the River from every room in our suite. They brought us port wine and chocolates every evening. It was very nice. And they had good bath products. The shampoo, conditioner, soap, and shower gels were great. I have long hair and I always need extra shampoo and conditioner. Sometimes hotels don’t want to give me an extra shampoo and conditioner but they were very nice about it and they even brought it up to room which I appreciated. We also wanted a Diet Coke at one point. The hotel does not have vending machines so I called the Terrace restaurant and they came right over and delivered Diet Cokes to our room and they even brought us a refill which we did not ask for but it was nice that they did that anyway. The lady at the front desk was very nice. All of the cleaning staff where nice. All around just very nice people that anticipated our needs and did a great job.

My stay included breakfast every morning; however, the restaurants at the hotel changed the menus for Easter. I was not allowed to get regular breakfast food. Instead they were offering an abbreviated menu that did not include regular breakfast food (eggs, bacon, toast) and we were told no exceptions to the Easter menu. There was only one thing I could eat that was being offered and that was an appetizer for breakfast. I would have gone somewhere else for breakfast but we couldn’t find anything that was open that did not need prior reservations because of the holiday. Not the end of the world but it was annoying since I took the holiday into consideration when I was planning the trip so that I could ensure we were able to eat somewhere that day. Also, I have very bad allergies to down and asked in my booking request that there be no down pillows and bedding in the room. When we arrived, my husband always does a sweep of the room to check for down before I come in the room. Sure enough, three of the 6 pillows had down in them. He was able to remove the pillows and put them in a closet before I came in the room. The pillows did not touch my side of the bed so I was able to lay in the sheets without having to change them and I did not have an allergy attack. I would just suggest though that they make sure to pay special attention to allergy accommodation requests because allergies are no joke and can actually kill someone. I do carry an epipen for severe allergy attacks. To present date, I have never had to use the epipen for down reactions; however I do have several allergies that I have had to use it for. But hives, itching, swelling, watery eyes, and nasal symptoms are my normal reaction to down and that would not have been fun to experience on the trip and thankfully that did not happen but very easily could have. Overall, the hotel was very nice and I would definitely go back.

location luxurious service

literally outstandingI

Loved it all

Everything

The breakfast was exceptional good!

The champagne should been a whole bottle instead of a glass.

The breakfast included with the room was amazing. The staff was extremely friendly. My wife and I lived the location and the quiet and relaxing atmosphere.

The welcome drinks, the bathtub, the bed comfort, the pillows, the breakfast, & the cleanliness

Nothing

We have stayed here before and it is our hotel of choice in Memphis. Great atmosphere.

When we booked, asked for river rooms. We only got one, and the toilet malfunctioned in that one and we wound up with neither having a riverview.

Location was awesome! Felt safe walking around.

Excellent hotel in a lovely part of Memphis. Friendly staff.

Liked the little extras included

Breakfast was awesome and the location was perfect. Enjoyed the river view and relative seclusion of the property while enjoying several dining options.

The champaign could have been colder upon arrival and a bottle in the room would have been even better, The hotel entrance from the rear parking lot could have been better signed.

We love this place!! It is perfectly situated in relation to our daughter's residence and very nice. The breakfast included with the room is delightful.

A view of the river, but we did book late.

The area was beautiful by the river and near by restaurants were inviting...nevertheless we headed down to BB Kings for baby back ribs and jazz/Blues music and enjoyed that immensely. The chocolates and port wine were a treat to come back to. Staff were responsive and friendly.

The A/c shut off at night and the room became warm...just did not expect that at this luxury resort.

Very friendly staff, even moved our reservation without charge. Offered complementary champagne upon arrival and provided port and chocolates in the room for a nightcap. Beautiful quality Decour and a very comfortable bed!

I had no complaints!

This is the perfect location in Memphis. Beautiful facilities in a beautiful setting. Staff was friendly and helpful.