Excelsior Hotel Gallia, Milan

Room was Nice and comfortable Great that they have a shuttle !

This was far away from centre So had to take the shuttle Hotel is bit tired looking Our carpet was stained and leather scratched of the drawers

I loved the design of the building and the spectacular outlook over the historic buildings and plaza. The in room dining was exquisite and each meal was prepared with authenticity and skill. The central location facilitates travel by public transport, uber or taxi while being central enough to historic places like Sforza Castle.

The electronics in the room controlling the lighting did not function correctly and the rooms were badly damaged

Amazing staff. very friendly and attentive. Made me feel like I was staying at a boutique hotel.

A little away from city center but great hotel shuttle service more than compensated for the location.

Room was beautiful, clean ,staff was wonderful! Unfortunately we only had one night stay but would love to come back and enjoy this hotel and Milan a little more

N/a

The hotel itself was beautiful and very modern. The amenities like the gym and spa top notch!

What I didn’t like was that for all that you see when it comes to the esthetics of the hotel the rooms do not match at all! I was appalled at how they are allowing the rooms to deteriorate! the furniture is peeling, the bathrooms are not properly cleaned and scrubbed efficiently. For that so called level of luxury, not to mention the price per night they have to do better when it comes to the care of the rooms themselves. would I go back? for sure, but only to dine in the restaurants not as a hotel guest until they updated and get those rooms properly cleaned…….and throw out the peeling furniture and replace it!!!!

facilities, room comfort, location

furniture a little old, some scratches on it

The concierges, Alessandro and Mauricio, we’re above and beyond wonderful in their assisting me with a difficult problem I encountered when my flight was cancelled. They truly need to be recognized for their sincere efforts and treated it as if it were their own problem. And all the staff were also excellent!

The room lighting was difficult to get what I needed and annoying in some spots.

location and quality were outstanding

room was not turned down on one night and glasses were not replaced during daily clean.

The Staff at the Front desk (except for a lady, who we believe is a trainee) and the Concierge team.

The first room we were given didn't have internet, which is very strange for a luxury hotel.

beautiful hotel great facilities and the best breakfast I’ve ever had at a hotel and great rooftop bar

the service is slightly slow everywhere except breakfast, the rooms need some care or they will lose its 5* status

The design, the quality of food and the friendly personnel.

The Spa could be open a bit longer.

Amazing experience and service, from check-in to check-out! Service, cleaning, amenities, staff, restaurant, terrace - everything top level

The property is stunning and the decor and interior areas are beautiful and clean. The staff are all happy and helpful. The location is directly next to central station so you can get around to lots of places. we visited Lane Como which was 30 mins. The rooftop restaurant was amazing with lovely staff.

The only downside for me was the spa area closing at 7pm. We were told at 6.45 that we are closing now, whilst in the steam room. after being out walking, shopping all day it’s nice to go in the spa before dinner but it was cut short. A little to early.

Location…building beautiful 😍

Sometimes reception staff like sirious🙁

My requirements are simple - 5 stars and a swimming pool. The hotel came to six stars!! And a swimming pool was the cherry on top:) Breakfast is something! And try Rooftop restaurant !!!!

everything was pretty good but

but the furniture and carpet should be renewed

The cleanness,nice staff

Location the area is crowded ,

nice

the concierge wasn’t-helpful

service, cigar lounge, cleanliness and the staff. especially the concierge service, Luca was of great assistance, he follows up in details and knows exactly what you’re looking for.

best hotel

very good location

only one problem is the sink clog.

the ambience and luxury is apparent

I think some rooms need refurbishment. Age is catching up.

Everything. Location. Look. This hotel is perfect.

Nothing.

Top class hotel - everything was really good and as you would expect at this price level. A really comfortable bed. Room service welcomed us with a complimentary cocktail, which was nice.

No ramp for wheeling suitcases up to the front door, but there was a fleet of people to carry stuff, so perhaps this is a non-issue. Expensive breakfast not included in room rate. Very expensive all round, actually.

The location was excellent. The accommodations were lovely.

The lights in the room were so difficult to turn on and off. It was so annoying. The showerhead is at the wrong level and I couldn’t take a shower without being sprayed in the face.

Pool closing on a Monday