Union Station Hotel, Nashville

1001 Broadway, Nashville, TN 37203, United States of America (show on map)

Expert reviews

New York Times review:

“Formerly a 19th-century train station, the downtown Union Station Hotel was built in 1900 and was updated with $16 million worth of upgrades in 2007. The hotel is Southern, traditional and opulent, but with contemporary amenities and close to everything downtown.”

Featured in New York Times’ 36 Hours in Nashville.

Telegraph review:

“Since 1900 this striking building has been a Nashville landmark. Today the barrel-vaulted, historic train station offers a unique lodging experience, combining the lure of the American railroad past with modern amenities.”

Guest rating

This an aggregated customer review rating of Union Station Hotel, Nashville. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.5 out of 5.0

Ranked 8th in Nashville

166£147$205¥21730C$159A$159HK$1605S$270SFr192¥1301kr1691kr1238kr1596

What guests liked

All you need to know

Are you planning your trip to Nashville? You might not want to miss a luxurious hotel experience while you are in the town. Union Station Hotel highlights the past of Nashville and will make you aware of how it came along so far. The highly luxurious ambiance is what attracts the tourists to book their stay at Union Station Hotel, Nashville.

It is located 9 miles from the Nashville International Airport. This hotel is situated in a location from where you can get access to all the places you wish to visit in Nashville. On entering the lobby, you might get to see the historical touch of Nashville in addition to the modern ambiance of today.

Guest’s comfort is of high priority here as there are guest rooms and suites with all modern amenities. They make sure that multiple stays for a single person are never going to be the same experience. The guest rooms are categorized into King or Queen, Double Queen, and the exclusive Union Station Suites.

Are you looking for a personal workspace in Nashville? You are just at the right place with ample private spaces for a conference, product launch, or your business meetings. You get all the essential facilities necessary for conducting a business meeting which also includes catering services.

Union Station Hotel, Nashville also hosts grand wedding events with its charismatic wedding venues. These venues are very spacious and able to accommodate all of your guests on your special day. If you are planning your vacation to Nashville, spend your time at the Union Station Hotel and get all nostalgic.

 

Hotel deals & lowest price guarantee

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Location

Recent guest reviews

4.0

Kimberly

24 May 2021

4stars..not 5 due only to the fact of no entertainment on site.

Location is great for downtown and the Gulch area!

The hotel could use more entertainment options.

3.5

Dana

10 May 2021

Pleasant

I liked the history of the hotel.

They were renovating the bar and eating area. Which I wish I was informed prior to my stay.

4.0

Stephanaie

29 March 2021

Breathtaking, historic accommodations made for a wonderful weekend.

We loved the room and the hotel. It is so beautiful and historic.

The ac in our room didn’t work when we arrived. They fixed it partially. I say partially because it took the entire weekend for the temperature to drop 6 degrees. That said John, the engineer that repaired it was outstanding. He was personable and overall a nice dude. Housekeeping never visited our room. The continental breakfast left a lot to be desired.

5.0

Ahita

2 November 2023

Will go back tomorrow and stay for ever

The most beautiful place in the world

Nothing

5.0

Elizabeth

2 November 2023

Exceptional

We adored our stay but had to leave a day early due to a family emergency...but we intend on coming back.

The bed was a bit firm.

5.0

Erik

19 October 2023

A great Hotel, looking forward to our next visit

We have stayed in the Union Station hotel many times in the past. It is in my humble opinion, the best place to stay in Nashville :-) it’s a grand old building, but still has a feeling of a boutique hotel. The stuff is very friendly and helpful. Regarding breakfast, a bit on the heavy side.

My only negative comment is that through booking.com we should’ve had breakfast included. When we arrived at the hotel, but turns out this was not the case. The staff was very friendly and resolved the question by cutting our breakfast bills in half. That works for me :-)

5.0

Cindy

15 October 2023

Exceptional

Everything was beautiful. Our valet Keyon was so helpful. He took very good care of us. Our car was parked with accessibility for my walker.

2.5

Ryan

15 September 2023

The location was great, unique hotel

Great location

I wasn’t advised that the hotel is under construction. If I had known that I would have booked another hotel.

5.0

Lacy

29 August 2023

Wonderful stay for my 40th birthday evening with hubby :)

The staff was absolutely superb---icing on the already fabulous cake!

5.0

Marlana

11 December 2022

Exceptional

Amazing hospitality and location very historic

No high views

1.5

Elizabeth

5 October 2022

Moved after 1 night

N/A

Bathroom smelled musty/moldy There was not a concierge No Coffee shop

2.5

Melissa

5 October 2022

beautiful but rooms can be loud

It is a beautiful historic building. Room was artsy and comfortable.

Room was across from elevator and heard people going in and out all night long and staff early in morning. Could hear full conversations at elevator. We were on first level and people above us super loud. Outside window people can walk on balcony and look right in room. Total bad location of room. We only stayed one night and that is all I could handle.

5.0

Haley

2 October 2022

We had an absolutely fantastic time at The Union Station and will definitely be staying again.

the location is ideal - within walking distance of Downtown, Broadway & the Gulch! has a historic background, it’s clean & the staff are beyond helpful & friendly. super safe area; easy access to everything

5.0

Kim

19 September 2022

The hotel is a converted train station, the architecture is fantastic and lovely to see they kept it

Breakfast was very good, plenty of choice. The hotel is in a great location to Bourbon street, less than 15 min walk. Staff were very helpful and friendly. Our room was spacious and very comfortable. I should add, that we booked this hotel at 06.00 am in the morning because our original hotel was not great, we left that hotel at 07.00 am and drove straight to The Union Station, arrived at 07.10 am and they already had a room ready for us, I have to say they saved the start of our holiday and we went on to have a lovely time.

Shower caps and cotton balls were not provided which I was surprised at in such a high end hotel. I did travel around America during my 2 weeks and only 1 out of several places I stayed at provided such items.

2.5

John

21 August 2022

disappointed. for a total of $596 we was not able to get in a room until 430 pm .

the history

could not get in room until 4:30 pm they did not have rooms ready

5.0

Gosomewhere

10 August 2022

Better experience than sterile modern hotels.

I loved the décor and the atmosphere of the old timey building. There's abundance of hints that it really used to be a train station. Staff was friendly, accommodating, and eager to help. There's live music in the afternoon and evening, and you can hear it reverberate through the hallways, which was nice. At the bar in the hotel lobby, the flipboard chatters and displays hotel messages every now and then, and it really adds to the whole experience. Despite all this, the hotel didn't feel antiquated. My room was rather large although it wasn't a suite, and it even had a small outdoor yard/personal space. The bed was comfy and the pillows were on the larger side. The TV was plenty big and was on a perfect eye level, and I liked the fact that the room had a desk so that I can get some work done. I wouldn't mind staying here next time for longer or try the suite.

The switches in the room were from the past century, but the lamps and other things had abundance of outlets and USB charging ports so it was forgivable. AC was loud.

5.0

Kim

8 August 2022

Exceptional

it was beautiful and staff was great

na

3.0

Chenteem

14 June 2022

Passable

The only like is the girl on front melany she so sweet

All the staff is no frenly

2.0

Diana

6 June 2022

Shuffle board was great. The building is beautiful. Everything else was extremely unsatisfactory. We feel awful that we

location architecture

everything else! Especially the service, staff and the room! So awful for the almost $2,000.00 we had to pay. 1) Couldn’t get into the hotel when we arrived. No staff around to let us in. Finally were able to get in when some folks were returning to the hotel and they let us in. 2) We booked a king bed room but on our arrival we were told they had upgraded us to two queen beds. We wanted a king bed. 3) We couldn’t unpack because there was no dresser to put our clothes in. Very odd and irritating! 4) Staff were grumpy, slow or would just ignore us. That is no way to treat customers, especially at how much we had to pay to stay there!! 5) Restaurant fare was quite limited. Only ate breakfast there twice. The coffee was horrible, so I requested a late, but it was not much better. I couldn’t even taste any espresso. Also the waiter service was very slow. 6) Receptions service was also very unsatisfactory. We were ignored several times and also made to wait while staff talked amongst themselves. 7) Service from the bartenders was also unsatisfactory. Staff stood and talked and talked, ignoring us. Finally I said quite loudly “the service here sucks.”. At that, one of the bartenders came and waited on me. 8) Windows in our room were very dirty. 9) Horrible housekeeping service as well. Asked for our room to be cleaned. As far as I could tell, no vacuuming was done. Beds were made, thanks. Wet towels and washrags were rolled up and placed as if they were new, fresh and clean. They weren’t. They were our wet towels we had used for a few days. 10) Housekeeping left us with no hand soap. 11) Housekeeping did not replenish our coffee and coffee supplies. Another thing we had to go ask for. 12) My breakfast eggs and bacon were unsatisfactory. The eggs were undercooked and raw and the sponge off the bacon was too burned to eat.

5.0

Stephen

28 May 2022

Awesome highly recommended

StAff incredible people The gentleman that checked me in was exceptional Breakfast unbelievable awesome the best

Perfect nothing negative

3.0

Jacek

26 May 2022

Disappointed

Overpriced. Limited menu at the restaurant. What was a $375 room charge turned out to be almost a $500 a night with taxes and $52 a night valet parking. Dinner menu and wine list was mediocre at least. The staff was like you expected in lower end Marriott hotel. Disappointed

See above

5.0

Ashley

28 April 2022

Perfection.

The staff was exceptional! Location was ideal and the bed was amazingly comfortable! The aesthetic of the hotel interior and exterior was stunning. I loved sitting in the lobby drinking coffee every morning.

I loved everything about it. If anything, I wished there was a coffee shop inhouse. I would travel across the street to the Hyatt to get coffee every morning.

5.0

Joseph

17 April 2022

Beautiful hotel

Hotel was beautiful! Room and shower was great! Breakfast was great, but short staffed and took way too long.

3.0

Paul

12 April 2022

eventful

historic

problems with the room functionality

5.0

Richard

31 March 2022

Very Enjoyable

Architecture, Location, Staff, Food, Drinks...

Hours The Bar Was Open. No Mini Bar in Room, No Pool

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Snack bar
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)
  • - Coffee house on site

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Heating
  • - Allergy-free room
  • - Non-smoking throughout
  • - Air conditioning
  • - Designated smoking area
  • - Vending machine (drinks)

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Tour desk
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service
  • - Invoice provided

Activities

  • - Fitness centre
  • - Evening entertainment
  • - Live music/performance
  • - Bicycle rental

Outdoors

  • - Terrace
  • - Sun terrace
  • - Outdoor furniture
  • - Outdoor fireplace

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Entertainment and family services

  • - Board games/puzzles

Parking

  • - Accessible parking

Accessibility

  • - Wheelchair accessible
  • - Toilet with grab rails

Miscellaneous

  • - 24-hour security
  • - Key access
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Delivered food is securely covered
  • - Face masks for guests available
Check availability 166£147$205¥21730C$159A$159HK$1605S$270SFr192¥1301kr1691kr1238kr1596