Expert reviews
“With its hat factory history, good location, upscale finish and an eager-to-please staff, the Refinery is a definite draw and is an ideal place for travelers who are looking to be near the city’s major tourist attractions. It lacked the polish of other well-established luxury properties in town, but that may improve over time, and its charm more than makes up for it.”
“Set in a former hat factory, this stylish hotel has a year-round rooftop with exceptional Empire State Building views. Historic character and a spacious feel set this property apart from other Midtown hotels.”
Featured as Fodor’s Choice in New York.
“This chic Midtown property near Bryant Park melds vintage New York with the progressive city it is today. Refinery Hotel celebrates the Colony Arcade Building and millinery studios it once housed, with the addition of a stylish restaurant, jazz bar and rooftop lounge that are destinations in their own right.”
What guests liked
- Rooftop bar
- Great hotel
- Friendly staff
- Excellent Wifi
- Great location
- Comfortable beds
All you need to know
Located at 63 West 38th Street, this five-star hospitality center is regarded as one of the best in the city. The hotel offers a stylish and luxurious lifestyle to guests looking for a temporary home when in the city of New York. The Refinery Hotel is a pet-friendly hotel that provides the best in hospitality services and features modern amenities.
The hotel rooms are well-furnished and decorated with elegant colors. The sleek design of the Refinery Hotel will attract tourists and travelers while its proximity to major transportation systems and stations makes it the ideal departure for guests to various destinations within New York.
The hotel offers luxury room and accommodation options such as Studio Queen Room, Deluxe Two Queen Beds, Studio King Room, and Run of House. The Executive Suite of the Refinery Hotel comes with VIP facilities.
The hotel is located near major city landmarks such as Times Square which is just a 10-minute walk away from the hotel and Bryant Park which is a short 5-minute walk to the Refinery Hotel.
Rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, air conditioning and a comfy sofa. The rooms also come with a private bathroom with thoughtful touches such as free toiletries and bathroom slippers.
The hotel provides other services, facilities, and amenities such as concierge services, luggage storage, 24-hour front desk, vending machine, safety deposit box and room service.
Hotel deals & lowest price guarantee
We partner with Booking.com and Hotels.com. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
R
22 July 2023
Fabulous
The size and design of the rooms. The location is great as well
All fine but a coffee machine in the room would be nice
Josrph
16 July 2023
B minus
Decor and location
Stayed there numerous times but the staff has no record of that… bad CRM… NO 24h room service? Seriously? Overpriced for what you get
Saharnaz
9 July 2023
Nice staff, good location, spacious room.
Good location. Clean rooms, they cleaned our room 2 times per day
Some of the sheets were having small holes which didnt matter to us but kids didnt like it.
Andrea
27 June 2023
Great hotel, restaurant staff need replacing!
Excellent location, very friendly, welcoming and efficient reception staff. Spacious room and bathroom, comfortable bed.
More storage space in room. Restaurant staff unwelcoming, slow and fairly hopeless apart from one female. They let the hotel down. We were forced to find somewhere better close by.
Elitsa
26 June 2023
Nice, but will try other options, and pricy
Bistro and rooftop bar
Too busy area, little worn down
Kathleen
26 June 2023
Loved this boutique hotel!
The staff, comfy bed, rooftop bar
The noisy couple fighting next door. Wish the lotion bottle was bigger.
Toral
5 June 2023
Fabulous location near Bryant park. And Morgan and Magel at the front desk were very helpful.
The location is excellent! Breakfast in the hotel is very expensive but there are lots of options in and around.
The room floors need a better clean up. Very dusty floors. Especially the corners.
Eladio
28 May 2023
cool location great room space
location and space in the room
would have like more options in breakfast
Monique
23 May 2023
OK stay
location, comfy beds, partial view, love le labo. Nog a lot of noise. early check-in!! Nice staff and bagage keeping on our last day.
dark decor, hwe were with 4 but only one umbrella, had to call for extra towels and next days still only3 towels. message in fridge that if you put something in from yourself you’ll have to pay 🙃😒. housekeeping knocks at 9 am. walls shower not very clean.
Robin
15 May 2023
It was fine, but the price doesn't fully justify going back.
The beds are comfy, the rooms are aesthetic, the free wine is a nice touch.
No coffee maker in the room (OMG!). No arrangements with a cab company to help guests with disabilities (doorman had to hail a cab instead of making a call like other hotels do). Side note: the menu for the rooftop restaurant is more for lunch than dinner. (Disappointing change.)
Gemma
13 May 2023
Fantastic place to stay with lovely staff and comfy beds
The location was fantastic. Lovely staff throughout the hotel. The room was spacious, clean, well laid out and the beds were extremely comfortable. Free bottles of water from reception were really handy. A lovely hotel overall.
The shower either had so much pressure it flew out of its holder or was just powerful enough for a hair wash. but we probably used it whilst water was in demand from other rooms too. tricky to get comfortable temperature too but not a big issue overall. we also hoped to eat on the rooftop the first night but had our reservation cancelled. plenty of other options close by though so didn’t matter.
Bryan
30 April 2023
Fabulous
amazing room and fantastic mid town location
Kathryn
24 April 2023
very good location and vibe maybe not for everyone
cool design
the rooftop bar brings in lots of noisy people who had barfed all over the front sidewalk. (every morning when I went for coffee the evidence was there) makes it noisy . lobby is super busy b/c of bar too. trade off is that the lounge and bar both have fun vibe.
Marianne
17 April 2023
Chic and centrally located hotel for a flying visit to NYC
Fabulous location. friendly staff.
Noisy part of city. Not the hotel’s fault!
Gisah
13 April 2023
Great hotel and room for family, centrally located, luxury hotel feel!
Location, big room, friendly staff
Rooftop not accessible for kids except for Sundays
Sophie
10 April 2023
Fabulous
the room, the roof top , the breakfast place
Nicolas
9 April 2023
perfect base for a hectic 4 day trip to the big Apple
great location, stunning hotel and fantastic room. we were upgraded which was very much appreciated.
lack of tea/coffee facilities in the room and very limited storage for clothing etc
Pat
8 April 2023
Loved the location and the room.
The room was spacious and comfortable and check-in was very easy. Staff was friendly, and we appreciated having complimentary coffee in the mornings.
The rug in the room was slightly curled and we tripped on it several times. Also, we did not always get replacement face cloths but did receive those upon request. When we went to eat in the restaurant, which was barely half full, we were told we needed a reservation. Even an hour later, there were plenty of tables. Also, it would have been helpful to know upon check-in that we needed a reservation for the rooftop. As out of towners, we didn't realize how popular this location is!
Patricia
26 March 2023
Hotel made my trip to New York special.
excellent location. Friendly and welcoming staff.Great rooftop Bar and superb bedrooms.
Zero
Amy
20 March 2023
Beautiful hotel in an incredible location
Beautiful property with a welcoming ambiance. lots of character and an amazing rooftop bar
Would be good to have more options for breakfast and dinner
David
25 February 2023
Fabulous
Staff very polite, friendly and helpful. Rooftop restaurant was very nice and service very good. Rooms very good size especially for New York.
Kenneth
24 February 2023
Would certainly stay there again in the future.
We liked the location. Also, the rooftop restaurant bar and other restaurant/bars in the hotel were very enjoyable, and the food and drinks were very good.
We would’ve liked to of had a coffee machine in our room and possibly a microwave, although perhaps there are safety restrictions.
Patricia
12 January 2023
Fabulous
amazing staff great location and great roof top bar! also loved the retro furnishing
Barbara
31 December 2022
good experience
very good location
too small beds
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Breakfast in the room
- - Special diet menus (on request)
- - Wine/champagne (additional charge)
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Vending machine (drinks)
Reception services
- - 24-hour front desk
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
Activities
- - Fitness centre
- - Fitness
- - Live music/performance
Cleaning services
- - Dry cleaning (additional charge)
- - Daily housekeeping
Business facilities
- - Fax/photocopying
Parking
- - Parking garage
- - Accessible parking
Transport
- - Public transport tickets (additional charge)
Miscellaneous
- - 24-hour security
- - Key access
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Access to health care professionals
- - Thermometers for guests provided by property
- - Face masks for guests available
Jennifer
30 July 2023
Great stay! Loved the atmosphere of the hotel and the location was convenient.