Refinery Hotel Manhattan, New York

63 W 38th St, New York, NY 10018, USA (show on map)

Expert reviews

New York Times review:

“With its hat factory history, good location, upscale finish and an eager-to-please staff, the Refinery is a definite draw and is an ideal place for travelers who are looking to be near the city’s major tourist attractions. It lacked the polish of other well-established luxury properties in town, but that may improve over time, and its charm more than makes up for it.”

Fodors review:

“Set in a former hat factory, this stylish hotel has a year-round rooftop with exceptional Empire State Building views. Historic character and a spacious feel set this property apart from other Midtown hotels.”

Featured as Fodor’s Choice in New York.

Telegraph review:

“This chic Midtown property near Bryant Park melds vintage New York with the progressive city it is today. Refinery Hotel celebrates the Colony Arcade Building and millinery studios it once housed, with the addition of a stylish restaurant, jazz bar and rooftop lounge that are destinations in their own right.”

Guest rating

This an aggregated customer review rating of Refinery Hotel Manhattan, New York. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.5 out of 5.0

Ranked 12th in New York

153£136$189¥20034C$147A$147HK$1479S$249SFr177¥1200kr1559kr1141kr1472

What guests liked

All you need to know

Located at 63 West 38th Street, this five-star hospitality center is regarded as one of the best in the city. The hotel offers a stylish and luxurious lifestyle to guests looking for a temporary home when in the city of New York. The Refinery Hotel is a pet-friendly hotel that provides the best in hospitality services and features modern amenities.

The hotel rooms are well-furnished and decorated with elegant colors. The sleek design of the Refinery Hotel will attract tourists and travelers while its proximity to major transportation systems and stations makes it the ideal departure for guests to various destinations within New York.

The hotel offers luxury room and accommodation options such as Studio Queen Room, Deluxe Two Queen Beds, Studio King Room, and Run of House. The Executive Suite of the Refinery Hotel comes with VIP facilities.

The hotel is located near major city landmarks such as Times Square which is just a 10-minute walk away from the hotel and Bryant Park which is a short 5-minute walk to the Refinery Hotel.

Rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, air conditioning and a comfy sofa. The rooms also come with a private bathroom with thoughtful touches such as free toiletries and bathroom slippers.

The hotel provides other services, facilities, and amenities such as concierge services, luggage storage, 24-hour front desk, vending machine, safety deposit box and room service.

 

Hotel deals & lowest price guarantee

We partner with Booking.com and Hotels.com. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.

Location

Recent guest reviews

4.0

Jennifer

30 July 2023

Great stay! Loved the atmosphere of the hotel and the location was convenient.

Location, roof top terrace, jazz music,

Could hear A LOT of noise from the street in our room

4.5

R

22 July 2023

Fabulous

The size and design of the rooms. The location is great as well

All fine but a coffee machine in the room would be nice

3.5

Josrph

16 July 2023

B minus

Decor and location

Stayed there numerous times but the staff has no record of that… bad CRM… NO 24h room service? Seriously? Overpriced for what you get

4.0

Saharnaz

9 July 2023

Nice staff, good location, spacious room.

Good location. Clean rooms, they cleaned our room 2 times per day

Some of the sheets were having small holes which didnt matter to us but kids didnt like it.

4.0

Andrea

27 June 2023

Great hotel, restaurant staff need replacing!

Excellent location, very friendly, welcoming and efficient reception staff. Spacious room and bathroom, comfortable bed.

More storage space in room. Restaurant staff unwelcoming, slow and fairly hopeless apart from one female. They let the hotel down. We were forced to find somewhere better close by.

3.5

Elitsa

26 June 2023

Nice, but will try other options, and pricy

Bistro and rooftop bar

Too busy area, little worn down

4.0

Kathleen

26 June 2023

Loved this boutique hotel!

The staff, comfy bed, rooftop bar

The noisy couple fighting next door. Wish the lotion bottle was bigger.

4.0

Toral

5 June 2023

Fabulous location near Bryant park. And Morgan and Magel at the front desk were very helpful.

The location is excellent! Breakfast in the hotel is very expensive but there are lots of options in and around.

The room floors need a better clean up. Very dusty floors. Especially the corners.

4.5

Eladio

28 May 2023

cool location great room space

location and space in the room

would have like more options in breakfast

3.5

Monique

23 May 2023

OK stay

location, comfy beds, partial view, love le labo. Nog a lot of noise. early check-in!! Nice staff and bagage keeping on our last day.

dark decor, hwe were with 4 but only one umbrella, had to call for extra towels and next days still only3 towels. message in fridge that if you put something in from yourself you’ll have to pay 🙃😒. housekeeping knocks at 9 am. walls shower not very clean.

4.0

Robin

15 May 2023

It was fine, but the price doesn't fully justify going back.

The beds are comfy, the rooms are aesthetic, the free wine is a nice touch.

No coffee maker in the room (OMG!). No arrangements with a cab company to help guests with disabilities (doorman had to hail a cab instead of making a call like other hotels do). Side note: the menu for the rooftop restaurant is more for lunch than dinner. (Disappointing change.)

4.0

Gemma

13 May 2023

Fantastic place to stay with lovely staff and comfy beds

The location was fantastic. Lovely staff throughout the hotel. The room was spacious, clean, well laid out and the beds were extremely comfortable. Free bottles of water from reception were really handy. A lovely hotel overall.

The shower either had so much pressure it flew out of its holder or was just powerful enough for a hair wash. but we probably used it whilst water was in demand from other rooms too. tricky to get comfortable temperature too but not a big issue overall. we also hoped to eat on the rooftop the first night but had our reservation cancelled. plenty of other options close by though so didn’t matter.

4.5

Bryan

30 April 2023

Fabulous

amazing room and fantastic mid town location

4.0

Kathryn

24 April 2023

very good location and vibe maybe not for everyone

cool design

the rooftop bar brings in lots of noisy people who had barfed all over the front sidewalk. (every morning when I went for coffee the evidence was there) makes it noisy . lobby is super busy b/c of bar too. trade off is that the lounge and bar both have fun vibe.

4.0

Marianne

17 April 2023

Chic and centrally located hotel for a flying visit to NYC

Fabulous location. friendly staff.

Noisy part of city. Not the hotel’s fault!

4.5

Gisah

13 April 2023

Great hotel and room for family, centrally located, luxury hotel feel!

Location, big room, friendly staff

Rooftop not accessible for kids except for Sundays

4.5

Sophie

10 April 2023

Fabulous

the room, the roof top , the breakfast place

4.0

Nicolas

9 April 2023

perfect base for a hectic 4 day trip to the big Apple

great location, stunning hotel and fantastic room. we were upgraded which was very much appreciated.

lack of tea/coffee facilities in the room and very limited storage for clothing etc

4.0

Pat

8 April 2023

Loved the location and the room.

The room was spacious and comfortable and check-in was very easy. Staff was friendly, and we appreciated having complimentary coffee in the mornings.

The rug in the room was slightly curled and we tripped on it several times. Also, we did not always get replacement face cloths but did receive those upon request. When we went to eat in the restaurant, which was barely half full, we were told we needed a reservation. Even an hour later, there were plenty of tables. Also, it would have been helpful to know upon check-in that we needed a reservation for the rooftop. As out of towners, we didn't realize how popular this location is!

4.5

Patricia

26 March 2023

Hotel made my trip to New York special.

excellent location. Friendly and welcoming staff.Great rooftop Bar and superb bedrooms.

Zero

4.5

Amy

20 March 2023

Beautiful hotel in an incredible location

Beautiful property with a welcoming ambiance. lots of character and an amazing rooftop bar

Would be good to have more options for breakfast and dinner

4.5

David

25 February 2023

Fabulous

Staff very polite, friendly and helpful. Rooftop restaurant was very nice and service very good. Rooms very good size especially for New York.

4.5

Kenneth

24 February 2023

Would certainly stay there again in the future.

We liked the location. Also, the rooftop restaurant bar and other restaurant/bars in the hotel were very enjoyable, and the food and drinks were very good.

We would’ve liked to of had a coffee machine in our room and possibly a microwave, although perhaps there are safety restrictions.

4.5

Patricia

12 January 2023

Fabulous

amazing staff great location and great roof top bar! also loved the retro furnishing

3.5

Barbara

31 December 2022

good experience

very good location

too small beds

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Special diet menus (on request)
  • - Wine/champagne (additional charge)

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Heating
  • - Allergy-free room
  • - Non-smoking throughout
  • - Air conditioning
  • - Vending machine (drinks)

Reception services

  • - 24-hour front desk
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service

Activities

  • - Fitness centre
  • - Fitness
  • - Live music/performance

Cleaning services

  • - Dry cleaning (additional charge)
  • - Daily housekeeping

Business facilities

  • - Fax/photocopying

Parking

  • - Parking garage
  • - Accessible parking

Transport

  • - Public transport tickets (additional charge)

Miscellaneous

  • - 24-hour security
  • - Key access
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Access to health care professionals
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 153£136$189¥20034C$147A$147HK$1479S$249SFr177¥1200kr1559kr1141kr1472