Expert reviews
“Stay at the playful, tech-savvy Hotel Zetta, well situated downtown in SoMa and near the Powell Street BART station; it’s Viceroy Hotels’ first San Francisco property and home to the Cavalier, a modern British-style gastro pub by the local restaurateur-chef team Anna Weinberg and Jennifer Puccio.”
Featured in New York Times’ 36 Hours in San Francisco.
“With a playful lobby lounge, the lively Cavalier restaurant, and slick-yet-homey tech-friendly rooms, this trendy redo behind a stately 1913 neoclassical facade is a leader in the SoMa hotel scene.”
Featured as Fodor’s Choice in San Francisco.
“This millennial-leaning hotel is all about fun: just look at the split-level lobby, where guests can play shuffleboard and virtual reality video-games. Though guestrooms’ techie design cues aren’t particularly cosy, the central location and ample space make boutiquey Zetta a bargain.”
What guests liked
- Large rooms
- Friendly staff
- Excellent Wifi
- Great location
- Comfortable beds
- Boutique style
All you need to know
This fine establishment is located on 55 5th Street in the famous Union Square of the city. The hotel offers the best quality hospitality services and amenities to visitors and tourists in San Francisco. The hotel is ideally located across the street from Westfield Shopping Centre which is the perfect place for guests to make their shopping for souvenirs.
The hotel offers well-furnished rooms with modern décor and also features simple but elegant colors. The hotel rooms also feature contemporary art that adds a touch of class to the hotel.
The hotel rooms are fitted with elegant furniture and wooden floors.
Hotel Zetta offers luxury room and accommodation options such as Deluxe King Room, Premier Studio King, Superior King Room, Deluxe Double Queen Room and Superior King Room with Disability Access.
The friendly staff working in the Hotel Zetta will surely make guests feel welcome and comfortable in their new environment.
The hotel is about a 10-minute walk away from the famous Union Square, and the Moscone Center is within a 10-minute walk away from the hotel.
The rooms in the luxury Hotel Zetta are fitted with standard amenities such as free Wi-Fi for high-speed internet access, an iPod docking station, a portable wireless Bluetooth speaker, a comfy seating area, work desk, coffee maker, a flat-screen TV with cable channels, air conditioning and a comfy sofa. The rooms also come with an en suite private bathroom with thoughtful features such as free toiletries and bathroom slippers.
Hotel deals & lowest price guarantee
We partner with Booking.com and Hotels.com. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
2 October 2021
Very good
Very friendly staff, great location.
19 September 2021
Excellent location, comfortable stay!
Excellent location, clean and comfortable room, friendly and helpful staff.
Noisy neighbors in the hall at 3 AM.
19 September 2021
Fabulous
Within walking distance to Union Square and other nice area. Hotel was in a decent area but at first did not know since we drove thru tenderloin district
Near the tenderloin section...undesireable
27 August 2021
excellent hotel
good suite modern and friendly
22 August 2021
Fabulous
Service and cleanliness
No regular coffee pods in room except for the first day.
10 August 2021
Clean and has what you need
It had a great playroom which is a fun day to wind down from the city. Small gym with everything you need and the electric by to explore city was great
Nothing other than location close to Tendderloin district
22 June 2021
Had a great time, the complimentary scooters were awesome!
It is unfortunate that the surrounding area has so many homelessness and mental health issues for people.
9 June 2021
Fabulous
WiFi connectivity was a little complex and challenging. It never happened. I used my Verizon wireless platform
9 June 2021
Recommend staying here
The bathroom was clean , room was clean , good wifi , excellent staff
One of the staff members had an attitude towards my plus one , the audio on the television was extremely low after we connected my partner’s ps4
21 November 2023
Exceptional
really like it
31 October 2023
Disappointing
Some of the staff displayed rudeness during our stay. Additionally, there were issues with our room being prematurely checked out, which the front desk employee initially questioned. Moreover, our card keys malfunctioned on three separate occasions. The staff member on duty at the time insisted it was our fault, despite the keys allowing us access to the elevator, clearly indicating an issue on their end. This experience has left me with no intention of returning, and I cannot recommend this place to others.
26 June 2023
Way better than expected
I loved how nice and helpful every person that works there was from the man at the door after hours to the valet, front desk, and the cleaning crew. Literally above and beyond.
I wish there was just a normal coffee machine in the room and not the espresso thing we had. I don't drink coffee but listening to my roommates whine about it was a nightmare for me.
14 April 2023
The best hotel in SF
The staff goes well above and beyond to take care of guests - without even needing to be asked. Needed to store my bikes, valet my vehicle, steam my clothes and grab dinner before the ballet. All was taken care of with no stress and full smiles. This is my second stay and I'm beyond impressed with the cleanliness, hospitality and luxe accommodations. I don't think there's a better value in the city than Zetta.
13 April 2023
This hotel is the best and I plan to return.
I love everything about this Hotel. There were so many fine touches. the staff was beyond wonderful for example walking me out to show me the location of a great restaurant, personal wake-up call with advice that is was colder than usual. Down comforter…yea. So many hotels have gone to cheaper blankets that are cold and far less comfortable. Finally the two head shower and a scale in the immaculate bathroom.
nothing at all
12 April 2023
A great hotel in a great location in the wonderful but troubled city of SF.
clean quality beautiful room w art and great small touches
Downtown San Francisco has a few issues these days.
2 April 2023
Very pleasant surprise in downtown San Francisco
Spacious rooms, with a desk to work on. Very nice staff. They even had an ambarella waiting in my room which was handy.
25 March 2023
Exceptional
Great location, nice hotel. Will stay again.
23 March 2023
Best place to stay in San Francisco
Loved the whole set up of the hotel Room was lovely and staff was so nice
13 February 2023
Exceptional
loved the vibes and Diane was great also Jose made us feel really welcomed . Highly recommend staying here most definitely coming back !
26 January 2023
I will not recommend this hotel to any business traveller.
Location was good on map, but ...
Not safe area because of homeless people and drug addicts Reception staff - not helpful, not willing to even talk to customer Some basic stuff for a 4 start hotel was missing, e.g. piece to paper and pen, magnifying mirror in bathroom, slippers, nothing in minibar
6 December 2022
You will struggle to sleep
Games on offer, big bed
The hotel is unbelievably loud, to the point where it is impossible to sleep. I stayed in two rooms – the first had the elevator sound through the wall, sounding like a drill, and the second had a vent outside the window that made my room vibrate it was so loud. Both had industrial style air con that could not be left on when sleeping, due to once again the noise disturbance. Moreover, Hotel Zetta do not do a proper breakfast (a cursory pastry is on offer before they run out) and room service from the attached restaurant is limited hours and non-existent on Sunday and Monday.
5 December 2022
Passable
The staff is absolutely fantastic. Unfortunately, they were forced to deal with major inconveniences caused by change of ownership. Again, it was not the staff’s problem… But it resulted in a less than optimal visit this time around.
change of ownership caused significant inconveniences with the booking system. When we checked in, there was already somebody in the room. They couldn’t take my credit card for incidental charges, resulting me having to come back to the lobby during my dinner. The property is fantastic, one of our favorites… But whoever makes the decisions about infrastructure should consider clients before profit.
5 August 2022
fun, artsy safe stay
this hotel was great. super swanky, good for our family
would have loved the bar to be open later
2 August 2022
Pleasant
location
no real breakfast rooms not as good as described "spa" exaggeration
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Shared lounge/TV area
- - Pet bowls
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Luggage storage
Activities
- - Fitness centre
- - Games room
- - Billiards
- - Table tennis
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Trouser press (additional charge)
- - Daily housekeeping
Entertainment and family services
- - Board games/puzzles
Miscellaneous
- - Key card access
- - Delivered food is securely covered
30 October 2021
good
room was comfortable and quiet eventhough it was in downtown san F
it was a old building