Hotel Mandarin Oriental, Tokyo

2 Chome-1-1 Nihonbashimuromachi, Chuo City, Tokyo 103-8328, Japan (show on map)

Expert reviews

Frommers review:

“Located in the historic Nihonbashi district just steps away from the venerable Mitsukoshi department store, this sophisticated hotel occupies the top floors of the soaring Nihonbashi Mitsui Tower, affording outstanding city views from its 38th-floor lobby, its restaurants, and guest rooms.”

Featured as Frommer’s Exceptional Choice in Tokyo.

Fodors review:

“The concept of all Mandarin Oriental hotels is around a sense of place, and this version focuses on water and wood and is designed like a tall tree with the bedrooms as its branches.”

Featured as Fodor’s Choice in Tokyo.

Forbes review:

“Walk past the long black stone table topped with an elegant pine tree-inspired work of art and the floor lanterns with shaggy white shades to descend the stairs to the 37th floor, where a trio of stacked fireplaces at Sense Tea Corner lights up a dramatic wall of fire.”

Telegraph review:

“A sensual, grown-up, high-rise hotel with seriously fine dining. It’s far enough from the bustle to be peaceful, but close enough to be convenient.”

Guest rating

This an aggregated customer review rating of Hotel Mandarin Oriental, Tokyo. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.7 out of 5.0

Ranked 2nd in Tokyo

524£466$648¥68688C$505A$505HK$5073S$855SFr609¥4114kr5346kr3913kr5047

What guests liked

All you need to know

The Mandarin Oriental Hotel is located on 2-1-1 Cho-Ku Nihonbashi Muromachi area of Tokyo where it offers nothing short of five-star hospitality quality to visitors and guests in the hotel. The hotel is the best place to stay while in the beautiful city of Tokyo. Modern amenities and facilities are available in the hotel as well as friendly staff that will make guests feel welcome the very moment they step into the hotel premises.

The hotel boasts some excellent restaurants and an award-winning spa which is available on the 37th floor of the hotel. The Mandarin Oriental Hotel also offers a breathtaking view of the city.

The hotel offers chic room options such as Deluxe King Room, Premier Deluxe King Room, Deluxe Twin Room, Grand Twin Room, Grand King Room and Junior Suite. Other room options include the Premier Deluxe Twin Room which is fitted with VIP facilities. 

The hotel is just a 5-minute walk away from the Tokyo Stock Exchange while the JR Tokyo Station is about an 8-minute walk away from the hotel. The famous Tsukiji Fish Market is a 10-minute drive away from the hotel.

The on-site hotel restaurant offers a wide variety of local and international cuisines, prepared from fresh ingredients and served exquisitely in a stylish and refreshing setting.

Other services, facilities, and amenities such as concierge services, luggage storage, 24-hour front desk, airport shuttle, daily maid service and room service are provided by the hotel.

Enjoy the best of Mandarin Oriental Hotel Tokyo.

 

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Location

Recent guest reviews

5.0

Guventhiran

5 July 2023

Excellent service, will definitely stay here again

Everything

Nothing really

5.0

Hsiao

2 July 2023

Thank you for sending the chocolate I forgot to my next hotel, I really appreciate it.

The space and your serve.

No

5.0

Neda

15 June 2023

Best Hotel Experience you will ever have

by far the best hotel experience I have ever had in the world. The staff goes above and beyond any expectations that I could have thought of. The food is delicious and the Mandarin Bar has some amazing drinks. The staff is so kind and the concierge was so helpful booking restaurants and she even walked me to the train station to show me how to reserve a seat on the Shinkansen.

nothing

5.0

Sara

13 June 2023

luxurious and welcoming

very luxurious, excellent location, amazing service, took care of welcoming the kids with pajama and welcoming card and a panda toy, excellent restaurants, the room was huge.

nothing

4.0

Musa

30 May 2023

Very good

They hosted us in a very nice room. The staff is very good in general. The rooms are very nice. In terms of price performance, unfortunately, the hotel does not give value for its price. We ate at all their restaurants. All were successful. Restaurant staff are also very kind.

They took the payment from my credit card 3.4 days before the day of stay. However, when we checked into the hotel, they took payment from us again. Returns took too long. They are unfairly processing your money by withdrawing money from your credit card. It is not ethical to withdraw money from the customer repeatedly.

5.0

Beatriz

9 May 2023

Exceptional

everything

5.0

Beatriz

9 May 2023

Exceptional

everything

5.0

Andrew

4 May 2023

Exceptional

Easily the best hotel experience I had while staying in Tokyo. Hotel staff was wonderful, rooms were luxurious, fantastic location (located literally on top of Mitsukoshimae station / ginza line). They were so attentive to details and were always ready to help whenever we needed assistance. Would definitely stay again, worth the price!

More of a personal issue, but for some reason my allergies flared up when I was in the room. Not sure if it was from the down pillows or if there was a small amount of dust, but my allergies cleared after leaving the hotel. Regardless, still had a wonderful stay!

5.0

Paula

27 April 2023

One of the best 5 star hotel experiences I’ve had.

Amazing concierge services, which for Tokyo was a requirement and they surpassed my expectations. Also loved the Ginza neighborhood it is in.

5.0

Alice

24 April 2023

Beautiful hotel but impersonal

Beautiful room.

No coffees in room. The staff very impersonal.

5.0

Gail

21 April 2023

Luxury in Tokyo

First class service and facility. Location is excellent. Pricey!

4.5

Octavian

19 April 2023

very good

the location is excellent

I was a little disappointed of not having a Nespresso machine in neither of my rooms and the room of my kids was in the opposite side of the corridor, when they should of been one next to the other, as requested.

4.0

Stephanie

15 April 2023

Very good

Conceirge team super helpful and one of the most compelling reasons to stay again. View and proximity to train both excellence.

Rooms and décor slightly outdated. Disappointing not to have more access to hotel restaurants. Seems like a great place to stay on business (and interestingly seemed like a lot of families) vs romantic getaway

5.0

Silvia

13 April 2023

Meraviglioso!

The structure is located on the 38th floor of a skyscraper in a wonderful district of the city. it is located a half hour walk from the Ginza district. The skyline observed from the rooms is breathtaking. the Hotel has a very nice hall and has several restaurants inside; also frequented by locals.

Nothing to complain.

5.0

Ilham

11 April 2023

Experience for anything

Pemandangan yang luar biasa

Not bqd

5.0

Theresa

10 April 2023

I loved staying at the MO Tokyo and definitely will be back here asap.

The view from my room (31st floor) was simply breathtaking, the room itself was beautiful and spacious, the bathroom was another highlight. The staff was very helpful and friendly - 10 out of 10, the barkeeper even created a special drink for me. I loved staying at the MO Tokyo and definitely will be back.

The portions at Sense restaurant could be slightly bigger…very tasty though.

4.0

Rong

26 March 2023

Very good

The staff are very friendly and helpful. Every time when we came back, they greeted us and helped us with our heavy shopping bags; the view is gorgeous and we really enjoyed it.

the facility is not very new, which I am a little bit disappointed.

5.0

Ana

26 March 2023

Amazing staff and service. Great hotel!

Best service ever. Wow ! Staff is amazing. Beautiful lobby and bar, beautiful view of Tokyo

5.0

Ruth

4 March 2023

amazing experience

beautiful hotel, very comfortable room, very friendly stuff, amazing restaurants

4.5

Joej12

21 February 2023

Hotel worth returning to.

Everything except breakfast.

Breakfast was unimpressive.

5.0

Kenichiro

16 February 2023

Very satisfied with the stay at the hotel.

My wife was very pleased with her stay at the hotel. She loves the Nihonbashi area very much, because of this she chose the hotel - Mandarin Oriental Tokyo. The hotel has a very good location and a great view of Tokyo. Wonderful service at the SPA salon.

I don't like using the air conditioner to heat the room. Such heating dries the air very much.

4.0

Irma

13 January 2023

FiveStar Htl at Prime Location but NO Swimming Pool

Prime Location with awesome facility

No swimming pool

5.0

Rimma

11 January 2023

Dreamy

Location, spa facilities, in-room dining, concierge services and the VIEW

Absolutely nothing

5.0

Saif

12 December 2022

Exceptional

All of it. It's a dream hotel with the most perfect location. Everything was comfortable and loomed good. The bed the room the bathroom the living room all of it was beyond expectations

Nothing

5.0

Eden

26 October 2022

WOW

everything. one of the best hotel I have ever been to. best service. good restaurant. kind people.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Kid meals (additional charge)
  • - Wine/champagne (additional charge)
  • - Coffee house on site

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Barber/beauty shop
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Chapel/shrine
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Paid WiFi
  • - Pet bowls

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Currency exchange
  • - Luggage storage
  • - Concierge service
  • - Private check-in/check-out
  • - Invoice provided

Activities

  • - Fitness centre
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Spa facilities
  • - Spa lounge/relaxation area
  • - Fitness

Entertainment and family services

  • - Babysitting/child services (additional charge)
  • - Strollers

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press
  • - Daily housekeeping

Parking

  • - Parking garage

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - Fire extinguishers
  • - Delivered food is securely covered
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 524£466$648¥68688C$505A$505HK$5073S$855SFr609¥4114kr5346kr3913kr5047