Expert reviews
“Cost will keep most away, but for those looking for a splurge (or exercising a corporate account), the Shangri-La Toronto offers the standard high level of service and comfort the chain has become known for.”
“Shangri-La puts an arty twist on its traditional East-meets-West aesthetic. Witness the stunning Chinese sculpture of a flock of birds taking flight just outside the entrance. Inside, you’ll find natural wooden screens, delicate accents, and large-scale ink paintings.”
Featured as Fodor’s Choice in Toronto.
“Shangri-La Toronto stands out for its blend of modern luxury with traditional Chinese décor. Throughout the space, the aesthetic relies on natural elements, with plenty of wood and natural stone accents (the 40-ton metal tree statue just outside the hotel symbolizes the integration of nature and city life).”
“Brimming with an elegant, international flavour, the warm and welcoming Shangri-La embodies total luxury. Its renowned lobby, luring both locals and travellers, is really an urban living room in the heart of the city, featuring live music every day of the week.”
What guests liked
- Clean rooms
- Friendly staff
- Great lounge
- Great location
- Comfortable beds
All you need to know
Shangri-La Hotel is situated between the entertainment and business districts, right at the center of Toronto. The rooms in the hotel are fashioned with Asian accented features and contemporary flair. The luxurious hotel has a total of 202 rooms as well as suites with restaurants, bars, and a lobby. It is one of the high-rated hotels in Toronto which is offering a wide range of facilities and services to its guests. Additionally, the location makes the hotel accessible to all the major areas of the city.
The amenities of the hotel
The hotel is featured with Indoor and outdoor swimming pools, Asian cuisine in the restaurant, a Fitness center, 24-hour internet connectivity, a Yoga studio, a Minibar and a coffee machine. The facilities are provided to all the guests, book their stay with Shangri-La Hotel. The travelers can experience luxury along with exploring the city with the world-class service of the hotel.
Rooms and suites
The Deluxe rooms measuring 45-520 square feet are featured with 46-inch TV, Coffee machine, IPad, Electronic in-room locker, Large desk, Minibar, and Modern bathrooms with hot-tub. The Executive rooms have Two queen-sized beds, a Coffee machine and a minibar for refreshment and an iPod docking station. The One-bedroom suite measuring 630 square feet has a separate living area, spacious wardrobe, Satellite television, and a Huge work desk.
The guests can book the rooms as per their requirements with the Shangri-La hotel, which also offers an attractive discount. People who are looking for luxurious accommodation in Toronto for themselves and their families should book their accommodation with the Shangri-La Hotel in Toronto.
Hotel deals & lowest price guarantee
We partner with Booking.com and Hotels.com. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
10 June 2022
Exceptional
everything, friendly staff, beautiful rooms
n/a
2 June 2022
luxurious 6ix-vacay
luxurious accommodation with a great corner room and view of the CN tower, room service was quick. We had brunch at the lobby lounge with vegan options it was divine, but very pricey! The best luxury staycation destination in toronto! Location is ideal and walking distance to most restaurants and bars
can't find anything that could have been better!
23 May 2022
Exceptional
The reception is to slow
17 February 2022
Proper
Room
No balcony
14 February 2022
Exceptional
The service was unmatched. We were well taken care of the entire stay. The hotel and amenities were absolutely stunning. 5 stars!
15 December 2021
Exceptional Comfort & Service
The entertainment in evening - it’s a nice addition
6 December 2021
exceeded my expectations
just about everything
can’t think of anything really
5 December 2021
over the top
Dean the concierge was so helpful, warm, and made us feel at home. really love that guy. the room was elegant and attention to detail was wonderful, the pool was very fun, and clean. defiantly going to stray here again.
cant think of a thing, very impressive hotel and very impressive staff
26 October 2021
Prime location, clean rooms, cozy beds, and top-notch service. Would definitely book here again!
Room was how it was depicted on the website. Location was central and distance to restaurants, grocery/convenience stores, and clubs were perfect. Facilities in the hotel were clean and had quality equipment. All employees showed great attitude and hospitable service!
Hotel key cards were white/blank with no room # or brand identity. Breakfast food was simple and good, however, a bit pricey and breakfast credit was never applied on checkout.
9 October 2021
Was an amazing stay
We loved the room and the lobby!
We have to leave.
10 September 2021
Fabulous
Amazing room, clean, spacious and staff were friendly.
Breakfast took too long for it to come. Had to wait a very long time just to get seated.
6 September 2021
Nice staycation
The atmosphere was awesome
The in room dining and restaurant in the lobby the menu was a bit small not much to choose from
30 August 2021
Birthday staycation !
Booked a staycation to celebrate my birthday. I’ve stayed at Shangri-la a few times and my experience has been amazing ! the staff are incredibly friendly and the location is absolutely breathtaking. From valet parking to in house keeping they were very thorough about everything. I ended up extending my stay for one night and they were very accommodating. I definitely will be back soon !!
Every inch of the hotel is beautiful.
22 August 2021
Worth every penny !
It was beautiful inside and out. Staff was outstanding :) food was delicious!!! Last minute stay and totally worth it !
They forgot to bring up a couple items requested but that was ok.
1 December 2023
Subpar
Room cleanliness and comfort were 5 star
Reception and restaurant staff service was subpar for a 5 star property. Disappointed with our dinner at Bosk (salades looked premade), wine bottles was brought cold to the table, but breakfast was good. I prefer the Ritz Carlton over your property.
17 October 2023
Not worth it
The hotel scheduled maintenance that shut off all power from midnight until 6am which meant we had to pack, shower and dress by light of the emergency flashlight. There was no notification of this in advance other than a discreet note left on the desk of our room at turndown service, mere hours before said power outage. Service at the restaurant was incredibly slow and the food was poor. They offered fresh squeezed juice and poured tropicana into glasses. There was a lot of dust in the room. Everything was just “ok” and mediocre. Not worth what we paid.
3 March 2023
Never again at Toronto shangri la
Breakfast was very bad , staff were rude We were asked to wait for a table while the restaurant had 50% occupancy only
The reception staff were rude , I was charged 1.5 x times the room rate , it was deducted not held from my account for the whole 8 days 970$ was deducted till now it hasn't been returned ,
2 January 2023
Pleasant
Nice room
Felt like the lobby staff/ concierge was looking at me and my friends like weren’t guests at the hotel? They asked us every time if we have a room key?! As south Asian females we Felt somewhat racially profiled. Constantly getting stares at by the lobby staff and we weren’t even bringing any attention to us or talking loud. In short , I don’t think I will be staying here again due to the staff constantly staring at us and being a part of a minority group I didn’t feel comfortable which was kind of disappointing. Other than that- the hotel is beautiful and very luxurious.
9 December 2022
Very poor
Had no hot water had to bath in cold water
16 October 2022
unpleasant and expensive experience, spoke with staff at the time and submitted reviews to hotel but never received a r
modern, clean, good location
Unable to use a lot of the hotel facilities due to TIFF film festival, a lot of areas were closed off to guests, obstructed from moving around hotel and questioned often by security guards as we weren’t there for the film festival. Struggled to get a table even to get a cocktail to celebrate our wedding anniversary. Very disappointing experience compared to stay at the london branch in the shard.
4 September 2022
Very poor
The hotel is a 5 star and is such. Elegant looking and very clean.
The service. Customer service was horrible. Just horrible. They act like you should be lucky staying there and have an attitude like your staying at the Shangri-La and you should be privileged. We had an issue with a sofa bed that wasn't working and they transferred us to another room but it took them over an hour to do it. If was 1030 at night and our kids were sleepy. And the other room was literally next door. So they knew it was available they just took their time to do the switch. They said they were busy but how can you be that busy at 1030 at night. Plus I went down and saw that there were 3 staff on staff on duty and only one was attending to someone. I asked for the manager 3 times and he/ she never came up to talk to me. It's like they thought they'll just let it pass. Have stayed here several times in the past but won't again. There are similar better options that provide excellent customer service and 5 star facilities. Like the Ritz-Carlton as an example. Very very disappointing and unexpected experience for a 5 star hotel.
16 August 2022
We wish we had stayed somewhere else.
The valet damaged our rental car. We have photos of the car being dropped off to the valet undamaged and then a full walkaround video of the car when it was handed back. We didn't notice at the time but there was some small damage. Despite the time stamped photographic and video evidence the hotel refuses to assume responsibilty. We will never stay at a Shangri La Hotel again. We ended up having to pay for the car damage to the rental owner out of our own pockets. AVOID.
4 July 2022
Lovely to have had the opportunity to stay at the hotel for the first time. Not sure I would stay here again as it was
I liked the location and cleanliness of the hotel—friendly staff upon check-in. The housekeeping staff were pleasant and prompt as well.
The room was not dark enough during the night - frosted glass from the bathroom had minimal/natural light that created too much light for our desired likeness.
3 June 2022
Some hits, some misses
Staff location ease of check in and check out amenities in the room, especially temperature control teas Good views of the city Koi fish tank on the ground floor. Gym/ pool area.
Please fix the in-room dinning service, our breakfast was pretty terrible definitely not worth it especially when there are better restaurants just down the road. Firstly our order was mixing couple of items, and was not fresh. It was mediocre for Shangri-la standards. Bath tub wasn't cleaned properly, found some rose petals in the over flow plate which ruined my experience >_<
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
General
- - Room service
- - Non-smoking rooms
- - Airport shuttle
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Soundproof rooms
- - Car hire
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Pet bowls
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
Activities
- - Sauna
- - Fitness centre
- - Spa and wellness centre (additional charge)
- - Massage (additional charge)
- - Hot tub/Jacuzzi
- - Cycling
- - Hammam (additional charge)
- - Indoor pool
- - Indoor pool (all year)
- - Spa facilities
- - Steam room
- - Spa lounge/relaxation area
- - Spa/wellness packages
- - Fitness
- - Yoga classes
- - Fitness classes
- - Fitness/spa locker rooms
- - Temporary art galleries
- - Live music/performance
Outdoors
- - Garden
- - Terrace
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Trouser press (additional charge)
- - Daily housekeeping
Parking
- - Parking garage
- - Electric vehicle charging station
Pool and wellness
- - Heated pool
- - Swimming pool
- - Swimming Pool
Transport
- - Airport pick up (additional charge)
- - Airport drop off (additional charge)
Miscellaneous
- - 24-hour security
- - Key access
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Thermometers for guests provided by property
- - Face masks for guests available
2 July 2022
best
nice hotel
nice room